Terms and Conditions
1.1 The TCG Retail Summit (the “Event”) is organised and managed by Retail Plus GmbH, a company registered in Switzerland with registration number CH-170.4.011.696-6 and registered office at Baarerstraße 78, 6300 Zug, Switzerland.
1.2 References to “us” means Retail Plus GmbH and references to “we” and “our” shall be construed accordingly. Reference to “you” means the entity completing a booking request and references to “your” shall be construed accordingly.
2. Booking and Online Accounts
You may request a delegate place at the Event online by completing the online booking form and submitting it.
All booking requests at the Event are subject to availability. If you have completed your booking request correctly in accordance with the terms of this Agreement, if there is availability at the Event and if you have made the requisite pre-payment (or provided us with credit/debit card details and authorisation to deduct payment) a confirmation email will be sent to you within 5 working days from receipt of your booking request. Your booking is confirmed (a “Confirmed Booking”) when we send this email. If there is no availability at the Event we will send you an email within 5 working days from receipt of your booking request informing you that this is the case (a “Booking Rejection”).
3. Prices and Payment
3.1 Prices are set out on the booking form and/or the Event website. Payment may be made by either (i) credit or debit card, or (ii) bank transfer. Subject to Clause 3.8, payment must be made, or credit/debit card details and authorisation to deduct payment given, at the time you submit your booking form. Please inform us at the time of your booking request if you require an invoice in respect of your booking.
3.2 Prices may change from time to time. If the price of a delegate place increases or decreases before you receive a booking confirmation we will notify you and ask you to confirm whether you wish to proceed with your booking based on the revised price.
3.3 Discounts may be offered from time to time but you may only use one discount per Event. Discounts apply to new bookings only; the price in respect of a Confirmed Booking cannot be altered.
3.4 All prices are subject to local taxes where appropriate.
3.5 Where you receive a Booking Rejection we will (to the extent that you have made payment) refund your payment within a reasonable time from the date of the Booking Rejection.
3.6 If you wish to pay by bank transfer please use the bank account details below. You are responsible for paying all bank charges. If bank charges are not paid by you your booking may be refused. A payment reference should be included with your payment.
Bank details: Zuger Kantonalbank, Switzerland
Retail Plus GmbH
IBAN: CH16 0078 7571 9945 7455 2
If you are paying by bank transfer you must email a copy of your remittance advice to firstname.lastname@example.org in order to complete your booking.
3.7 Once you receive a Booking Confirmation you are liable for all outstanding payments (if any) for your delegate place, whether or not you attend the Event.
3.8 Notwithstanding the foregoing in respect of Local Government and other Public Sector organisations (an “Organisation”) we will, at our sole discretion, accept purchase order numbers together with a copy of the original booking form rather than payment at the date a booking request is submitted if, due to the Organisation’s processes, the specified methods of payment are not feasible in accordance with our payment terms.
4. Changes to the Event and Cancellation Policy
4.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the Event or the advertised speakers. We reserve the right to do this at any time and, where we alter the time and/or location of the Event, we will provide you with notice of the same and will offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the Event) or the opportunity to attend the Event as varied.
4.2 If you are unable to attend the Event we try in most circumstances to allow substitute delegates to attend in your place at no extra charge. Please notify us by email to: email@example.com with the name and job title of both the registered delegate and the replacement delegate and we will confirm if the substitution is possible.
4.3 Cancellations must be in writing (a “Cancellation Notice”) and emailed to firstname.lastname@example.org.
4.4 If a Cancellation Notice is received 3 months or more before the date of the Event we will issue you with a refund of 100% of sums paid by you. A cancellation fee of € 100.00 will be charged in this case. No refunds will be payable if a Cancellation Notice is received less than 3 months prior to the date of an Event regardless of the reason for such cancellation.
4.5 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) by delegates if we are required to cancel or relocate the Event as a result of an event outside our reasonable control (including, without limitation, due to acts of God, severe weather, fire, explosion, military or terrorist acts (or threats of any such acts), any industrial action or widespread illness).
5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the Event (including but not limited to any audio or audio-visual recording of the Event) (“Content”) is owned by us or is included with the permission of the owner of the rights. No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not)
5.1.1 upload any Content into any shared system;
5.1.2 include any Content in a database;
5.1.3 include any Content in a website or on any intranet;
5.1.4 transmit, re-circulate or otherwise make available any Content to anyone else;
5.1.5 make any commercial use of the Content whatsoever; or
5.1.6 use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.
5.2 The Content does not necessarily reflect our views or opinions.
5.3 Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.
5.4 To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.
6.1 Subject to Clause 6.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to the Event, shall be limited to the price paid by you in respect of the applicable Confirmed Booking.
6.2 Subject to Clause 6.4, we shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.
6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to the Event.
6.4 Nothing in these Terms and Conditions shall limit or exclude either party's liability for:
6.4.1 death or personal injury caused by that party's negligence, or the negligence of that party's employees, agents or subcontractors;
6.4.2 fraud or fraudulent misrepresentation; or
6.4.3 any other liability which cannot be limited or excluded by applicable law.
7.1 These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions, including without limitation any booking form) contains the entire agreement and understanding between us and supersedes all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.
7.2 You acknowledge that in booking a delegate place you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these Terms and Conditions.
7.3 These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.
7.4 You accept that communication with us may be electronic. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.
7.5 Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.
7.6 You acknowledge and agree that whilst we may refer you to accommodation providers in connection with your booking for a delegate place, we are not responsible for (i) the provision of accommodation, (ii) the quality or appropriateness of the accommodation, and (iii) (subject to Clause 7.4) any loss or damage you may suffer or incur as a result of your use of the accommodation. You acknowledge and agree that we are not acting as agent on behalf of any accommodation provider in respect of any booking you make with an accommodation provider. Further, you acknowledge and agree that any contract for booking accommodation is made between you and the relevant accommodation provider.
7.7 These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of Switzerland and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of Switzerland in respect of any dispute which arises hereunder