Strategic Partners 2016

Terms and Conditions

1. Introduction

1.1 The TCG Retail Summit (the “Event”) is organised and managed by Retail Plus GmbH, a company registered in Switzerland with registration number CH-170.4.011.696-6 and registered office at Grienbachstrasse 17, 6300 Zug, Switzerland.

1.2 References to “us” means Retail Plus GmbH and references to “we” and “our” shall be construed accordingly. Reference to “you” means the entity completing a booking request and references to “your” shall be construed accordingly.

2. Booking and Online Accounts

You may request a delegate place at the Event online by completing the online booking form and submitting it.

All booking requests at the Event are subject to availability. If you have completed your booking request correctly in accordance with the terms of this Agreement, if there is availability at the Event and if you have made the requisite pre-payment (or provided us with credit/debit card details and authorisation to deduct payment) a confirmation email will be sent to you within 5 working days from receipt of your booking request. Your booking is confirmed (a “Confirmed Booking”) when we send this email. If there is no availability at the Event we will send you an email within 5 working days from receipt of your booking request informing you that this is the case (a “Booking Rejection”).

3. Prices and Payment

3.1 Prices are set out on the booking form and/or the Event website. Payment may be made by either (i) credit or debit card, or (ii) bank transfer. Subject to Clause 3.8, payment must be made, or credit/debit card details and authorisation to deduct payment given, at the time you submit your booking form. Please inform us at the time of your booking request if you require an invoice in respect of your booking.

3.2 Prices may change from time to time. If the price of a delegate place increases or decreases before you receive a booking confirmation we will notify you and ask you to confirm whether you wish to proceed with your booking based on the revised price.

3.3 Discounts may be offered from time to time but you may only use one discount per Event. Discounts apply to new bookings only; the price in respect of a Confirmed Booking cannot be altered.

3.4 All prices are subject to local taxes where appropriate.

3.5 Where you receive a Booking Rejection we will (to the extent that you have made payment) refund your payment within a reasonable time from the date of the Booking Rejection.

3.6 If you wish to pay by bank transfer please use the bank account details below. You are responsible for paying all bank charges. If bank charges are not paid by you your booking may be refused. A payment reference should be included with your payment.

Bank details: Zuger Kantonalbank, Switzerland
Retail Plus GmbH
IBAN: CH16 0078 7571 9945 7455 2
BIC/SWIFT: KBZGCH22

If you are paying by bank transfer you must email a copy of your remittance advice to [email protected] in order to complete your booking.

3.7 Once you receive a Booking Confirmation you are liable for all outstanding payments (if any) for your delegate place, whether or not you attend the Event.

3.8 Notwithstanding the foregoing in respect of Local Government and other Public Sector organisations (an “Organisation”) we will, at our sole discretion, accept purchase order numbers together with a copy of the original booking form rather than payment at the date a booking request is submitted if, due to the Organisation’s processes, the specified methods of payment are not feasible in accordance with our payment terms.

4. Changes to the Event and Cancellation Policy

4.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the Event or the advertised speakers. We reserve the right to do this at any time and, where we alter the time and/or location of the Event, we will provide you with notice of the same.

4.2 If you are unable to attend the Event we try in most circumstances to allow substitute delegates to attend in your place at no extra charge. Please notify us by email to: [email protected] with the name and job title of both the registered delegate and the replacement delegate and we will confirm if the substitution is possible.

4.3 Cancellations must be in writing (a “Cancellation Notice”) and emailed to [email protected].

4.4 If a Cancellation Notice is received 4 months or more before the original date of the Event we will issue you with a refund of 100% of sums paid by you. A cancellation fee of € 100.00 will be charged in this case. No refunds will be payable if a Cancellation Notice is received less than 4 months prior to the original date of an Event regardless of the reason for such cancellation.

4.5 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) by delegates if we are required to cancel or relocate the Event as a result of an event outside our reasonable control (including, without limitation, due to acts of God, severe weather, fire, explosion, military or terrorist acts (or threats of any such acts), any industrial action or widespread illness).

5. Content

5.1 All rights in all presentations, documentation and materials published or otherwise made available as part of the Event (including but not limited to any audio or audio-visual recording of the Event) (“Content”) is owned by us or is included with the permission of the owner of the rights. No (i) photography, filming or recording; or (ii) republication, broadcast or other dissemination of the Content is permitted. You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content (save that use by the relevant delegate for internal business purposes shall be permitted), and in particular (but without limitation) you shall not (and shall procure that each of your delegates shall not)

5.1.1 upload any Content into any shared system;
5.1.2 include any Content in a database;
5.1.3 include any Content in a website or on any intranet;
5.1.4 transmit, re-circulate or otherwise make available any Content to anyone else;
5.1.5 make any commercial use of the Content whatsoever; or
5.1.6 use Content in any way that might infringe third party rights or that may bring us or any of our affiliates into disrepute.

5.2 The Content does not necessarily reflect our views or opinions.

5.3 Suggestions or advice contained in the Content should not be relied upon in place of professional or other advice. Whilst we take reasonable care to ensure that the Content created by us is accurate and complete, some of it is supplied by third parties and we are unable to check its accuracy or completeness. You should verify the accuracy of any information (whether supplied by us or third parties) before relying on it. The Content is provided on an “AS IS” basis without any warranties of any kind (express or implied). We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory or otherwise unlawful material in the Content.

5.4 To the extent that any Content is made available by us online we reserve the right to suspend or remove access to such Content at any time.

6. Liability

6.1 Subject to Clause 6.4, our aggregate liability to you, whether such liability arises in contract, tort (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to the Event, shall be limited to the price paid by you in respect of the applicable Confirmed Booking.

6.2 Subject to Clause 6.4, we shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or; (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.

6.3 You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to the Event.

6.4 Nothing in these Terms and Conditions shall limit or exclude either party’s liability for:

6.4.1 death or personal injury caused by that party’s negligence, or the negligence of that party’s employees, agents or subcontractors;
6.4.2 fraud or fraudulent misrepresentation; or
6.4.3 any other liability which cannot be limited or excluded by applicable law.

7. General

7.1 These Terms and Conditions (together with any documents referred to herein or required to be entered into pursuant to these Terms and Conditions, including without limitation any booking form) contains the entire agreement and understanding between us and supersedes all prior agreements, understandings or arrangements (both oral and written) relating to the subject matter of these Terms and Conditions and any such document.

7.2 You acknowledge that in booking a delegate place you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in these Terms and Conditions.

7.3 These Terms and Conditions shall not create, nor shall they be construed as creating, any partnership or agency relationship between us.

7.4 You accept that communication with us may be electronic. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and you acknowledge that all such communications that we provide to you electronically comply with any legal or contractual requirement that such communication be made in writing.

7.5 Save as set out in Clause 4.2 you are not permitted to re-sell, transfer, assign or otherwise dispose of any of your rights or obligations arising under these Terms and Conditions.

7.6 You acknowledge and agree that whilst we may refer you to accommodation providers in connection with your booking for a delegate place, we are not responsible for (i) the provision of accommodation, (ii) the quality or appropriateness of the accommodation, and (iii) (subject to Clause 7.4) any loss or damage you may suffer or incur as a result of your use of the accommodation. You acknowledge and agree that we are not acting as agent on behalf of any accommodation provider in respect of any booking you make with an accommodation provider. Further, you acknowledge and agree that any contract for booking accommodation is made between you and the relevant accommodation provider.

7.7 These Terms and Conditions and the rights and obligations of both parties shall be governed by, and construed in accordance with, the laws of Switzerland and both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of Switzerland in respect of any dispute which arises hereunder

8. Privacy Policy

Please click here for our privacy policy. You agree (and shall be responsible for ensuring that each of your delegates consent to the fact) that we shall be able to use information you provide to us to prepare and distribute a delegate list which may be published anywhere in the world including on our website.

Latest update: April 2020

Choose and apply for nominations (you can apply to one, two or all three awards)

Category Specialist AwardTechnology Innovation AwardSustainability Award

Category Specialist Award

This award is specifically tailored to Category Specialists. Thus, brands which are active in one specific head category (i.e. not across multiple head categories) or even only in a subcategory. Category Specialists can often be trendsetters. Head categories are Appliances (MDA&SDA), CE (TV, photo), IT, Gaming, Wearables, Well-being.

The past year was massively influenced by the aftermath of the pandemic, the war in Ukraine resulting in rising costs, supply shortages, cooling economies and decreasing consumer confidence.

Have you, as category specialist, impressed your retail partner through outstanding collaboration or performance and how would you describe this extraordinary achievement? This could be share increase within their respective category, margin achievement, punctual delivery and in full despite a whole host of challenges (production, logistics etc.), professional collaborative forecasting, jointly aligned activities across all sales channels (online/in-store/social media), product innovation, sales growth, etc.

Technology Innovation Award

Over the past year, which of your brand´s technology innovations made the biggest difference for your retail partner, exciting the shoppers and demonstrating the new technology to them in the best way?

This could be any innovation: a feature, a product, new product design or the creation of a whole new category. It could also be the reinvention or shifting of a whole category, e.g. creating higher value for the whole category.

Sustainability Award

The TCG retail industry is increasingly conscious of its environmental responsibilities. It is clear that consumer and legislative pressures are also building and are encouraging, or even forcing businesses and manufacturers to take dramatic steps to improve sustainability. This category focuses on concrete measurements, strategic decisions made, binding action plans completed to support the company's determination in the field of sustainability.

Do you measure sustainability (CO2 footprint) at all and how?
Is there a defined and concrete reduction target and what does it say?
Is there a clear, approved action plan for this? In which areas and with which targets do you aim to achieve the set sustainability targets? Can you submit a top-line summary of it?
Have you initiated or are in process of cooperation models with selected brands? Can you submit specific examples?
In the area of sustainability, would you like to mention or submit any other achievement that enforces your application?

Please answer each of the questions 1-5 in the field below.

Support your listed success, concept or milestones with evidence (facts and figures, videos, infographics, statistics) to underpin your achievement. Be precise and concise and relate concretely to the respective question. Uploading generic information material such as the latest annual report/latest sustainability report is not desired and rather counterproductive

Retailer of the Year Award

2022 was characterized by a whole host of challenges (post-pandemic, war in Ukraine, soaring costs, energy crisis, etc.)

Do you, as a retailer, have demonstrated readiness for this new era in adopting your operating model? In which ways have you catered to the following areas:

Experience commerce
Innovation
Sustainability

In addition to the information below, please fill in this form.

Support your listed success, concept or milestones with evidence (facts and figures, videos, infographics, statistics) to underpin your achievements. Be precise and concise and relate concretely to the respective question. Uploading generic information material such as the latest annual report/latest sustainability report is not desired and rather counterproductive.

Anna Ohlsson-Leijon is currently Head of Commercial & Consumer Journey, Executive Vice President of AB Electrolux. Anna Ohlsson-Leijon began her career in 1993 at PricewaterhouseCoopers where she held various positions advising high-tech, industrial and media companies. In 2000, she joined Kimoda, an e-commerce platform, as Chief Financial Officer, before joining in 2001 AB Electrolux (Sweden) as Director of Project Management. Anna Ohlsson-Leijon then held various senior positions in corporate functions including Director Internal Audit & Global Program Manager Sarbanes-Oxley Act from 2003 to 2005, Head of Management Assurance & Special Assignments until 2008, Group Treasurer until 2011, Head of Corporate Control & Services until 2013 and Chief Financial Officer Major Appliance EMEA thereafter. She was then promoted to Chief Financial Officer of AB Electrolux in 2016. In 2018 she took over as CEO of the Business area Europe and as of July this year she got promoted to her current position of Head of Commercial & Consumer Journey, Executive Vice President of AB Electrolux leading the commercial agenda globally.
Anna Ohlsson-Leijon holds a Bachelor of Sciences Degree in Business Administration and Economics from Linköping University (Sweden). Director of Atlas Copco AB and Schneider Electric.

Emmanuel Fromont, Corporate Vice President, was appointed as President of Acer’s EMEA (Europe, Middle East, Africa) Operations in January 2015. He has extensive experience in the EMEA market having served in this region prior to his stint in the U.S. From 2011 to 2014 Fromont led Acer’s Pan America team to strengthen the company’s prominence and market share in the region, and was responsible for the highly successful launch of Chromebooks in the U.S. market. From 2008 to 2010, Fromont served as Vice President of Acer’s EMEA Packard Bell Division, and credited with doubling PC shipments while contributing to the successful integration of Packard Bell into the Acer Group. Prior to joining Acer, Emmanuel held marketing and sales positions at well-known companies and brands such as IBM, HP and Packard Bell.

Ulrik is Head of International Key Account Management at BSH since April 2014. Prior to this, Ulrik worked for BSH in various positions and locations in Germany and abroad since 2000. During 22yrs at BSH, he has held management roles in Business & Strategy development, Marketing and Sales. Before BSH, Ulrik worked as Key Account Manager at Sixt Leasing AG and was responsible for Microsoft in Germany. Ulrik has an university diploma and holds degrees in European Management, European Community Law and Marketing.

Ragıp Balcıoğlu started his professional life in 1990 as a Marketing Manager before joining Arçelik Group in 1992. Mr. Balcıoğlu, who worked as the Import Material Purchasing and planning Specialist at Arçelik, was appointed in 1996 as the Commercial Manager in Beko UK. Spending time in the UK for about 19 years, Mr. Balcıoğlu worked in several positions at Beko plc, such as Product Marketing Director, Product Management and Supply Director, and Sales Director before being appointed Managing Director in 2011. After leading UK and Ireland operations between 2011 and 2015, Mr. Balcıoğlu returned to Istanbul Global Headquarters as the Chief Commercial Officer responsible for Arçelik Group’s international operations. He is an Industrial Engineer with an Executive MBA, graduated respectively from Istanbul TU in 1989 and Koç University in 1996. Having completed the Advanced Management Program in 2019, Mr. Balcıoğlu is also a Harvard Business School alumnus.

Stejara Pircan, Senior VP eMAG, has been leading the commercial strategy of the company for several years in Romania and the CEE region and played a significant role to business initiatives that eMAG launched during the past couple of years to respond the fast evolution of ecommerce as well as the challenges generated by the pandemic with a strong focus on customers’ needs, from expanding the range of products with new categories to developing new tools to facilitate a better customer journey. Stejara has a deep understanding of the business after leading multiple projects in various areas from customer engagement and trade marketing to supply chain. She holds a BA in International Economic Relations from the Babes-Bolyai University in Cluj Napoca and an MA degree in the Administration and Management and SMEs from the University of Clermont-Ferrand, Economic Institute, France. She has also completed an Executive Program for Growing Companies, Business Administration and Management, granted by Stanford University

Marta Gnjatovic graduated in 2011 from the Erasmus University in Rotterdam and has a Master’s Degree in Marketing Management. She started her career at Sanoma Media Publishing as Marketer for several print magazines. Since 2013 she has been with Coolblue. Marta started as Trade Marketer for the Home Appliances categories and moved on to managing the central team of Media Consultancy & Advertising. For the last 4,5 years she has been leading the Commercial Teams department (300+ FTE) where purchasing and sales for all consumer electronics categories come together.

Remko Rijnders (1978) is currently General Managing Director for Benelux. He started his career in 2004 as a trainee at Lidl, and moved to Kruidvat as district manager within a year. There he experienced Kruidvat’s transition from family business to operating company of the A.S. Watson Group. In the summer of 2008, Rijnders joined MediaMarkt. After four years in China, he was asked to work for MediaMarkt Turkey as Regional Director then COO. After five years at MediaMarkt, Rijnders moved back to Germany as CCO then VP International Procurement. In 2020, he returned to the Netherlands to lead Benelux operations, coordinating across the three countries.

My career journey started in management consultancy positions in world’s leading companies mainly focusing on finance and retail sectors and continued with leadership positions in various companies both in Retail, Loyalty Solutions and Financial Services. My general management experience started in 2011, first I was the CEO of Turkey’s leading loyalty solutions company between 2011 and 2017 followed by my founding CEO and Board member role in Sabancı Group’s E-money company. I actively work in various
NGOs focusing on gender equality in workforce. I am the Board member of one of the leading Educational Foundation’s of Turkey since 2016 and also one of the founding members of Women in Technology Association and Women in Board of Directors Association in Turkey. I am the first, only female member of the board of Euronics, Europe's largest electronics purchasing group and also a board member of Chain Stores Association. I have been working as the General Manager of Teknosa since September 2021.

Alyona Babushkina took the position of Consumer Channel Sales Director for Central and Eastern Europe at Microsoft Consumer Sales Organization Microsoft on July 1, 2019. In this role she leading sales of Microsoft consumer products such as Surface, Microsoft 365, Xbox and Windows, as well as developing the partner channel ecosystem with top CEE Retailers and Distributors. Alyona has extensive experience in sales and marketing in the consumer segment. She has been working at Microsoft since 2007 in various managerial roles, and during this time she has repeatedly proven her exceptional leadership qualities and focus on results. Alyona started her career at the corporation as the Director of Retail Sales for Russia and prior to taking up her current position as Channel Sales Director for CEE she served as Consumer Segment Business Group Director for Russia and CIS.

Hans Carpels is in retail management for more than 30 years, and can show a strong entrepreneurial career heading and then growing, via merger as well as through organic growth, a national Belgian chain in consumer electronics. He co-founded an international retail group in TCG and became its president, position which he holds now since 2010. Recently this group became the number one omni-channel retailer in EMEA-region. Hans Carpels focuses on added value strategies and his long involvement, provides him with a unique viewpoint of the retail sector within Europe, and beyond.

Safety-first: The safety and health of our customers and staff is our highest priority. To ensure a safe and fruitful summit, we will strictly follow all Covid-19 virus regulations and recommendations put forth by the Federal Government. All delegates and staff in Vienna must be in possession of either a valid certificate or a negative PCR test result which must have been issued no more than 48 hours prior the start of the conference.

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Terms and Conditions

Application for:

Category Specialist Award

Technology Innovation Award

Sustainability Award

Retailer of the Year Award