More than a conference concept
Structure of the Summit
The 2018 Conference Program
08:00: Registration and Networking Session opens
09:30: Welcome by Chris Buecker, Chairman of the International TCG Retail Summit
& Conference host´s opening remarks
Declan Curry, Journalist and Business Broadcaster
Declan Curry has been a business and economics journalist for twenty five years. He has presented and reported for BBC television, radio and online in the UK and internationally. He has also worked for UK commercial radio, for television and radio in the United States and Australia, and been published in newspapers and business magazines in the UK, Ireland and the USA. He chairs conference and seminars around the globe, and is in demand as an awards host and public speaker. He has won several awards for his broadcasting and is an honorary Doctor of Middlesex University, London.
Markus Tuschl, Global Director Digital Retail, GfK
An increasing appetite and demand for premium products that can be used for shopping and the explosion and acceptance of game-changing innovations such as voice activated and AI enabled devices in the home – these are the red-hot trends rapidly impacting technical consumer goods retailing.
In this technology-driven world consumers are increasingly happy to be tracked, so long as there is a clear incentive. Therefore, shoppers can be attracted by retailers offering truly digital shopping experiences.
What are today’s retailers doing to leverage these technology opportunities at the point of sale?
Markus is Global Director Digital Retail at GfK. In his role he works closely with key players in e-commerce and analyses trends and future developments of retail. He also specialized in internet sales developments for Technical Consumer Goods markets on a global level. During the past 15 years he has worked in various fields of research for different industries with a pure focus on retail since 2010.
Enrique Martinez, CEO, Fnac Darty Group
In July 2017, Enrique was appointed as new CEO of the Fnac Darty Group, the leading electrical retail group in France. What´s his vision? How does the integration of Darty into the group evolve? How will the future business model maintain profitable growth in the era of continuous disruption? Enrique will share his thoughts with Declan Curry, the conference host.
With a degree in Economics and having graduated from the IESE Business School in Madrid, Enrique started his career at Toys’R Us. In 1998, he joined Groupe Fnac tasked with establishing and developing the brand in Portugal. He then held various positions within the Group in both Spain and Portugal. In 2004, he joined the Executive Committee as CEO for the Iberian region. In 2012, he was invited to France to head up the France and Northern Europe region (France, Belgium and Switzerland). In 19 years, Enrique has contributed significantly to Groupe Fnac’s growth. Since July 2016, he was entrusted with overseeing the efforts to integrate the Fnac and Darty brands in France, which, in a matter of months, would result in the creation of the first synergies between the two brands.
He has been Chief Executive Officer of Fnac Darty since July 2017.
Javier Anta & Markus Hepp, Partners & Managing Directors, The Boston Consulting Group
The world is changing rapidly, driven by digital, data and analytics, leading to high impact opportunities. And itis expected to become even bigger in coming years.
However, most players struggle to capture the value; only 15% of companies with big data analytics investments have put solutions into production
During our session we will:
1. Highlight examples of successful retailers and use cases in retail where advanced analytics have unlocked huge impact
2. Typical pitfalls in advanced analytics transformations and how to best avoid them
3. Share our point of view of how to succeed in business led Advanced Analytics transformations, with a focus on how to
– Institutionalise Advanced Analytics capabilities
– Address the delivery challenge
– Address the people challenge
– Address the governance challenge
Javier leads BCG’s GAMMA advanced analytics division for Western Europe, and also leads globally the topic of Advanced Analytics/AI in Retail, with a particular focus on pricing, promotions and personalization. He has extensively worked in advanced analytics in retail during 13+ years across 14 different countries.
Javier holds both Spanish and Swedish nationalities, and speaks Spanish (native), English (fluent), Swedish (advanced), and has some notions of French.His education is Bachelor in Industrial Engineering from the Polytechnic University of Madrid, and MBA from IESE Business School, in Barcelona
Markus is a member of the global leadership team of the Consumer practice at The Boston Consulting Group, and he leads the firm’s retail work in Europe. Since joining BCG in 2001, Markus has focused his work on serving clients across the food and nonfood retail sectors. He has acquired deep experience in retail transformations, concept reinvention, category management, pricing, and store operations.
In the retail field, Markus has led different commercial and operations transformations as well as major concept reinvention efforts in Germany, UK, Eastern Europe, and the Netherlands for leading retailers. His project work has also covered end-to-end supply chain optimization, pricing strategies, resetting categories, and customer-led concept reinvention. In addition, Markus has worked with companies in various fast-moving-consumer-goods (FMCG) sectors, as well as in hard goods categories. His work in these sectors has focused primarily on developing growth strategies.
Chen Zhang, Chief Technology Officer, JD.com
China is today the world’s largest and fastest-growing e-commerce market and it offers a glimpse into the future of global retailing. Thanks to continued investment in innovation, JD.com has become the largest e-commerce company by revenue in China and it is offering same day delivery and quality products to more than 258 million consumers.
Heavy-load drones that can carry up to a ton, sophisticated automated warehouses and autonomous delivery are some of the disruptive technologies JD.com is now testing to improve customer service and increase efficiency. Chen Zhang, CTO of JD.com will share his vision on what an e-commerce experience powered by AI, big data, robotics, or drones should look like and he will explain how JD.com is redefining retail through technology.
Chen is JD.com’s CTO, overseeing the company’s R&D capabilities with a focus on addressing the ecommerce industry’s biggest technological challenges. At JD.com, he also leads the company’s programs to develop innovative and cutting-edge technologies, its external collaboration programs, and its development of international talent.Under Chen’s leadership, JD has vastly improved its technical capabilities in the areas of big data, cloud computing, smart logistics, AI and other advanced technologies to drive new business growth. Chen has helped develop a highly team-oriented and transparent technology culture within the company.
Prior to joining JD, Chen worked at Yahoo for 18 years, both in the US and China. He launched and headed the Yahoo Beijing Global Research and Development Center in 2009.
Chen has over 20 years of experience in software development and management. He earned his Master’s Degree in Computer Science from Indiana University Bloomington.
Miya Knights, Co-author, Amazon: “Shaping the Future of Retail” & Head of Industry Insights, Eagle Eye Solutions.
What is the impact of Amazon on TCG retail? Miya will thoroughly examine its strategy and outline what can be learned from its successes and failures. Combined with current industry research drawn from areas related to customer engagement, digital ecosystems, supply chain & fulfilment, and the store of the future, she will, in particular, highlight those where Amazon’s ambitions are most likely to impact on the TCG sector into the future that should be factored into digital strategies now.
Miya has over 15 years’ experience as an analyst, journalist and editor specialising in enterprise technology use in retail. She has spent this time reporting on the demands and challenges faced by retailers and which technologies can best support their needs in addressing ever-more complex consumer expectations and behaviours. She also brings comprehensive knowledge and understanding of vendor market trends. Prior to joining Planet Retail, Miya was a Senior Research Analyst with IDC Retail Insights, having edited Retail Technology magazine for 10 years.
Thierry Gadou, President & CEO, SES-imagotag SA
Physical stores will remain at the core of future omnichannel retail but they need to leverage digital technologies to increase efficiency and improve shopper experience. Huge sales efficiency gains can be obtained through a better collaboration between brand and retailers. Thierry will outline how leading CE retailers and manufacturers are beginning to use cloud-connected collaborative digital shelf labels to improve the quality of brand content displayed at the shelf and to implement digital and interactive promotion campaigns. This digital collaboration improves the communication impact and reactivity of campaigns while removing costly and cumbersome POP materials in store. It also enhances the quantity and quality of shelf data captured and shared to optimize store execution and sales efficiency. Key clients include Carrefour, Casino, Auchan, Walmart, Media-Saturn, Darty-Fnac, Elkjop, Boulanger and M-Video.
Thierry is the Chairman and CEO of SES-imagotag, the fast-growing global leader in electronic shelf labels (ESL) systems. Since he joined 6 years ago, Thierry has developed worldwide sales across Europe, Americas and Asia (54 countries in total), and accelerated R&D investments, broadening the scope from ESL to shelf-monitoring and shopper connectivity solutions. SES-imagotag has recently launched the Connected Commerce Cloud, the first cloud-based Brand-Retail collaborative IoT platform to improve and monitor in-store execution and enable dynamic digital content and promotion campaigns at the shelf. Prior to joining SES-imagotag, Thierry was CEO of Atos Consulting, the technology consulting division of Atos Group, with over 1000 consultants specialized in digital transformation strategies and implementation in Industry, retail, TMT and public sector. Prior to Atos, Thierry was a Partner of Deloitte.
19:00 Dinner Reception
20:00 Exclusive Networking Dinner
“Voice of the industry” speech 2018
Alessandro Stanzani, Executive Vice President of Consumer Imaging Group, Canon Europe
How can we truly understand consumers’ needs and their online and offline behaviour if we are working in silo?
In today’s perpetual landscape, collaborative thinking and a unified approach between retailers and manufacturers is paramount in understanding, managing and efficiently utilising consumer data.
Consumers have evolved – they are savvier than ever before – and are notoriously becoming harder to find, engage and please. With a shared vision in increasing customer appeal and becoming an indispensable service, data-driven decisions between brands and retailers are critical in driving actionable insights that better inform business planning decisions, a strengthened product offering and most importantly, an engaging customer journey that increases brand affiliation.
Alessandro was appointed Executive Vice President of Consumer Imaging for Canon Europe in January 2014.
Alessandro is driving the transformation program aiming to deliver an ecosystem of digital services and hardware devices, which will enable consumers to experience the full imaging journey in an accessible, seamless and enjoyable way.
Alessandro has worked for Canon for over 25 years, moving from his home country of in 2000 to join Canon Europe.
Initially involved in the centralisation of the business model, Alessandro has since headed up the Marketing division for EMEA’s Consumer Imaging Group; assumed responsibility for Canon’s Consumer Imaging in the UK; and from 2009 to 2013 was Head of Corporate & International Retailers and Deputy Head of Consumer Imaging Group, Canon Europe.
Pietro Scott Jovane, CEO, ePRICE, Italy
Online offers in the tech & appliances market are changing: it is no longer a matter of having the widest choice at the lowest price, but about building a consumer-driven shopping experience offer powered by value-added services. Is it possible to build a significant online position in a market where international players are willing to lose money while trying to take over the entire market? This is what ePRICE, the local e-Commerce leader in Italy with approximately €270 million GMV, has been doing in recent years, with its 1st party sales and services focused on Major Domestic Appliances & TVs, and a 3rd party marketplace designed to attract traffic & customers.
Born in 1968, after graduating in Economics, Pietro worked at Pilkington and then at Gianni Versace SpA as Chief Financial Officer US, Canada and Mexico. From 2000 to 2003 he held the position of Chief Financial Officer Division Internet Matrix, part of Seat / Telecom Italia Group. From 2003 to 2012 Pietro worked at Microsoft, first as Chief Financial Officer and then holding various positions until his appointment as Chief Executive Officer in 2008. From 2012 to October 2015 he held the position of Managing Director and General Manager of RCS MediaGroup SpA. In October 2015 he joined Banzai (now ePRICE SpA) where he is General Manager and CEO. He is currently member of Board of Directors of Oxfam Italia. He is married and has two children.
Kai Herzberger, Director DACH & EMEA, eCommerce & Transformational Retail, Facebook
Mobile is the new norm. Mobile is not a new technology, but a consumer behavior. It is changing the way we communicate with each other. It is changing the way people interact, communicate and engage with brands, products and services. Mobile is a new revolution not only in media, but across the value chain. What do companies have to think about when it comes down to digital communication for commerce and retail? What technical developments are influencing the new way of buying? How do companies leverage today’s new digital channels to increase sales online and offline?
Kai is heading the eCommerce & Transformational Retail team of Facebook for the DACH & EMEA region and is part of the German management team of Facebook. He was former CMO of DailyDeal and Head of Marketing at BuyVIP, two startups he sold to Google respectively Amazon. His analytical background in market research gained him the leadership for the International Marketing team of AOL in Dulles, VA. Kai holds a MBA of Kellogg/WHU and is co-founder of ReFuture Digital GmbH and Shops2Stay UG. He holds stakes in Falcon Agency, CineApp and other startups. Kai is empathic and drives for sustainable business growth. He spoke at events such as Online-Handelskongress, Handelskongress, Social Media Nights, Startup camps in Berlin, Hamburg and Munich, Fifteen Seconds Festival, Hightechgründerfonds Day and is a founding member of the Spam task force of eco Verband e.V.
Martin Wild, Chief Innovation Officer, MediaMarktSaturn Retail Group
Digital technologies transform the very foundation of how we live – and also the way we go shopping. Martin Wild, Chief Innovation Officer of the MediaMarktSaturn Retail Group, will show what retail will look like in the future: robots will guide us, Augmented and Virtual Reality will merge on- and offline worlds to an all new shopping experience and artificial intelligence will help us to find what we are really looking for.
Martin has been Chief Innovation Officer of MediaMarktSaturn Retail Group since May 2014. One of the pioneers of digital retail, at the age of 18 he founded the online electronics store Home of Hardware (hoh.de) in 1997, selling it a decade later to Premiere (now Sky Germany). He has been on the management of MediaMarktSaturn since 2011. As Vice President Multichannel, he handled the launch of saturn.de, his subsequent positions including CEO of redcoon. In his role as CDO, Martin now heads the digital strategy and transformation of the entire MediaMarktSaturn Retail Group. He was recently included in Handelsblatt’s list of the 100 smartest people in Germany. Whenever robots make deliveries, customers are guided through Saturn by means of augmented reality, or the retail sector is shaken up by innovative start-ups and established retailers working together in the Retailtech Hub accelerator, Martin and his team are usually responsible.
Bülent Gürcan, CEO, TeknoSA, Turkey
While the growth rate of the Consumer Electronics market slows down both in Europe and to a lesser degree in Turkey, companies that can analyze the change in consumer behavior are keeping ahead of the game. With 46 million internet users and 58 percent internet penetration, Turkey is important player and it is of primary importance to deliver a seamless customer experience for customers in this “online” market.
TeknoSA CEO Bülent Gürcan will explain how TeknoSA, one of Turkey’s leading technology retailers, differentiates itself from its competitors in this changing climate, determines the course and gains momentum from embracing change.
Bülent graduated from Istanbul Technical University, Department of Civil Engineering. He started his career in 1992 at Sony Gulf as Sales Manager. He then worked as Founding and Managing Partner from 1993 to 2000 at Max Mara, Operations Manager from 2000 to 2002 in TopShop & Topman / GiySA and Director of Retail from 2002 to 2004 in Başer Holding. Between 2004 and 2013, Bülent was COO at TeknoSA. He was the CEO of Media-Saturn Turkey between 2013-2015. He was appointed as CEO of TeknoSA in April 2015.
Bülent is a Board Member of Euronics International, the largest retailer group in the world and continues to serve KMD (Chain Store Association) as a Member of the Board.
16:00 End of conference