More than a conference concept
Structure of the Summit
Program now finalized and available for
The 2019 Conference Program
08:00: Registration and Networking Session opens
09:15: Welcome by Chris Buecker, founder of the International TCG Retail Summit
& Conference host´s opening remarks
Declan Curry, Journalist and Business Broadcaster
Declan Curry has been a business and economics journalist for twenty five years. He has presented and reported for BBC television, radio and online in the UK and internationally. He has also worked for UK commercial radio, for television and radio in the United States and Australia, and been published in newspapers and business magazines in the UK, Ireland and the USA. He chairs conference and seminars around the globe, and is in demand as an awards host and public speaker. He has won several awards for his broadcasting and is an honorary Doctor of Middlesex University, London.
Markus Tuschl, Global Director Digital Retail, GfK
An increasing appetite and demand for premium products that can be used for shopping and the explosion and acceptance of game-changing innovations such as voice activated and AI enabled devices in the home – these are the red-hot trends rapidly impacting technical consumer goods retailing.
In this technology-driven world consumers are increasingly happy to be tracked, so long as there is a clear incentive. Therefore, shoppers can be attracted by retailers offering truly digital shopping experiences.
What are today’s retailers doing to leverage these technology opportunities at the point of sale?
Markus is Global Director Digital Retail at GfK. In his role he works closely with key players in e-commerce and analyses trends and future developments of retail. He also specialized in internet sales developments for Technical Consumer Goods markets on a global level. During the past 15 years he has worked in various fields of research for different industries with a pure focus on retail since 2010.
Enrique Martinez, CEO, Fnac Darty Group
In July 2017, Enrique was appointed as new CEO of the Fnac Darty Group, the leading electrical retail group in France. What´s his vision? How does the integration of Darty into the group evolve? How will the future business model maintain profitable growth in the era of continuous disruption? Enrique will share his thoughts with Declan Curry, the conference host.
With a degree in Economics and having graduated from the IESE Business School in Madrid, Enrique started his career at Toys’R Us. In 1998, he joined Groupe Fnac tasked with establishing and developing the brand in Portugal. He then held various positions within the Group in both Spain and Portugal. In 2004, he joined the Executive Committee as CEO for the Iberian region. In 2012, he was invited to France to head up the France and Northern Europe region (France, Belgium and Switzerland). In 19 years, Enrique has contributed significantly to Groupe Fnac’s growth. Since July 2016, he was entrusted with overseeing the efforts to integrate the Fnac and Darty brands in France, which, in a matter of months, would result in the creation of the first synergies between the two brands.
He has been Chief Executive Officer of Fnac Darty since July 2017.
Javier Anta & Markus Hepp, Partners & Managing Directors, The Boston Consulting Group
The world is changing rapidly, driven by digital, data and analytics, leading to high impact opportunities. And itis expected to become even bigger in coming years.
However, most players struggle to capture the value; only 15% of companies with big data analytics investments have put solutions into production
During our session we will:
1. Highlight examples of successful retailers and use cases in retail where advanced analytics have unlocked huge impact
2. Typical pitfalls in advanced analytics transformations and how to best avoid them
3. Share our point of view of how to succeed in business led Advanced Analytics transformations, with a focus on how to
– Institutionalise Advanced Analytics capabilities
– Address the delivery challenge
– Address the people challenge
– Address the governance challenge
Javier leads BCG’s GAMMA advanced analytics division for Western Europe, and also leads globally the topic of Advanced Analytics/AI in Retail, with a particular focus on pricing, promotions and personalization. He has extensively worked in advanced analytics in retail during 13+ years across 14 different countries.
Javier holds both Spanish and Swedish nationalities, and speaks Spanish (native), English (fluent), Swedish (advanced), and has some notions of French.His education is Bachelor in Industrial Engineering from the Polytechnic University of Madrid, and MBA from IESE Business School, in Barcelona
Markus is a member of the global leadership team of the Consumer practice at The Boston Consulting Group, and he leads the firm’s retail work in Europe. Since joining BCG in 2001, Markus has focused his work on serving clients across the food and nonfood retail sectors. He has acquired deep experience in retail transformations, concept reinvention, category management, pricing, and store operations.
In the retail field, Markus has led different commercial and operations transformations as well as major concept reinvention efforts in Germany, UK, Eastern Europe, and the Netherlands for leading retailers. His project work has also covered end-to-end supply chain optimization, pricing strategies, resetting categories, and customer-led concept reinvention. In addition, Markus has worked with companies in various fast-moving-consumer-goods (FMCG) sectors, as well as in hard goods categories. His work in these sectors has focused primarily on developing growth strategies.
Chen Zhang, Chief Technology Officer, JD.com
China is today the world’s largest and fastest-growing e-commerce market and it offers a glimpse into the future of global retailing. Thanks to continued investment in innovation, JD.com has become the largest e-commerce company by revenue in China and it is offering same day delivery and quality products to more than 258 million consumers.
Heavy-load drones that can carry up to a ton, sophisticated automated warehouses and autonomous delivery are some of the disruptive technologies JD.com is now testing to improve customer service and increase efficiency. Chen Zhang, CTO of JD.com will share his vision on what an e-commerce experience powered by AI, big data, robotics, or drones should look like and he will explain how JD.com is redefining retail through technology.
Chen is JD.com’s CTO, overseeing the company’s R&D capabilities with a focus on addressing the ecommerce industry’s biggest technological challenges. At JD.com, he also leads the company’s programs to develop innovative and cutting-edge technologies, its external collaboration programs, and its development of international talent.Under Chen’s leadership, JD has vastly improved its technical capabilities in the areas of big data, cloud computing, smart logistics, AI and other advanced technologies to drive new business growth. Chen has helped develop a highly team-oriented and transparent technology culture within the company.
Prior to joining JD, Chen worked at Yahoo for 18 years, both in the US and China. He launched and headed the Yahoo Beijing Global Research and Development Center in 2009.
Chen has over 20 years of experience in software development and management. He earned his Master’s Degree in Computer Science from Indiana University Bloomington.
Miya Knights, Head of Industry Insights, Eagle Eye Solutions.
What is the impact of Amazon on TCG retail? Miya will thoroughly examine its strategy and outline what can be learned from its successes and failures. Combined with current industry research drawn from areas related to customer engagement, digital ecosystems, supply chain & fulfilment, and the store of the future, she will, in particular, highlight those where Amazon’s ambitions are most likely to impact on the TCG sector into the future that should be factored into digital strategies now.
Miya Knights has nearly 20 years’ experience as an analyst, journalist and editor specializing in enterprise technology use in retail. She has spent this time reporting on the demands and challenges faced by retailers and which technologies can best support their needs in addressing ever-more complex consumer expectations and behaviors. She also has comprehensive knowledge and understanding of vendor market trends. Prior to joining Eagle Eye Solutions as Head of Industry Insight, she was Global Technology Research Director at Planet Retail, and a Senior Research Analyst with IDC Retail Insights, having edited Retail Technology magazine for 10 years, which she now also owns and publishes. Miya is consistently ranked as one of the industry top ranked retail influencers, and has recently appeared on the BBC, ITN and Sky News. As a journalist Miya regularly contributed to many publications, including The Times, The Independent, Financial Times, E&T Magazine, HRZone, TechWeekEurope UK, CIO UK, Computer Weekly, IT Pro, Cloud Pro, v3.co.uk and Computing. She has a Masters Degree in English Literature and Language from the University of Oxford.
Thierry Gadou, President & CEO, SES-imagotag SA
Physical stores will remain at the core of future omnichannel retail but they need to leverage digital technologies to increase efficiency and improve shopper experience. Huge sales efficiency gains can be obtained through a better collaboration between brand and retailers. Thierry will outline how leading CE retailers and manufacturers are beginning to use cloud-connected collaborative digital shelf labels to improve the quality of brand content displayed at the shelf and to implement digital and interactive promotion campaigns. This digital collaboration improves the communication impact and reactivity of campaigns while removing costly and cumbersome POP materials in store. It also enhances the quantity and quality of shelf data captured and shared to optimize store execution and sales efficiency. Key clients include Carrefour, Casino, Auchan, Walmart, Media-Saturn, Darty-Fnac, Elkjop, Boulanger and M-Video.
Thierry is the Chairman and CEO of SES-imagotag, the fast-growing global leader in electronic shelf labels (ESL) systems. Since he joined 6 years ago, Thierry has developed worldwide sales across Europe, Americas and Asia (54 countries in total), and accelerated R&D investments, broadening the scope from ESL to shelf-monitoring and shopper connectivity solutions. SES-imagotag has recently launched the Connected Commerce Cloud, the first cloud-based Brand-Retail collaborative IoT platform to improve and monitor in-store execution and enable dynamic digital content and promotion campaigns at the shelf. Prior to joining SES-imagotag, Thierry was CEO of Atos Consulting, the technology consulting division of Atos Group, with over 1000 consultants specialized in digital transformation strategies and implementation in Industry, retail, TMT and public sector. Prior to Atos, Thierry was a Partner of Deloitte.
Dr. Joern Kuepper, Senior Partner, McKinsey
The consumer industry built many top brands and delivered great financial results over the last decades. This performance was enabled by a common success model along five elements.
But we are seeing a growth downturn in consumer and value creation is faltering as disruptive trends are undermining the old model. Key reasons include the rise of e-commerce and the change in consumer behaviors leading to a new consumer centric ecosystem – the new normal. To win in this new normal both Brands and Retailers have to apply new ways to reconnect with the consumer and have to build new partnerships at scale to create unique offerings to our consumers.
JörnKüpper joined McKinsey & Company, Inc. in 1997 and is a Senior Partner in McKinsey’s European Consumer Practice which he leads. Jörn serves leading brands and institutions in the radically changing consumer space. His focus is on reinjecting growth, creating consumer-centered ecosystems, and building new capabilities for consumer goods companies, retailers, and fashion brands. Jörn has authored several publications, such as “Consumer 2030,” “The new model for consumer goods,” and “Value creation in consumer industries.” Prior to joining McKinsey, Jörn worked at an advertising agency, focusing on marketing and strategy. Jörn earned a master’s degree in International Marketing & Management and a doctoral degree in Marketing.
Jean-Baptiste THOMAS, Director Hardline, Amazon UK
Jean-Baptiste is heading the Total Consumer Electronics P&L for the UK encompassing categories such as PC/IT, Wireless & Smartphones, Camera, Home Entertainment, Office Products or Audio/Video for both consumer and professional customers. In his current functions, he is also leading several business initiatives for Europe such as Product Insurance & Warranty, Amazon Private Brands or a program aiming at driving customer and vendor adoption of Alexa.
Jean-Baptiste has been with Amazon for 10 years across various positions in France, UK and Japan including FR Director for Media products (Books, DVD, Music, Video games and Software), FR Director for Indoor & Outdoor categories (Home & Furniture, Kitchen, Home Improvement, Toys, Sports, Lawn & Garden and Automotive) or Country Manager for Amazon Fresh in the UK and Japan. Before Amazon, he co-founded and ran a video rental company for five years, before stints at both The Boston Consulting Group and eBay.fr as Finance director.
Antreas Athanassopoulos, Chief Customer Officer & CEO Financial Services, Dixons Carphone
Technology is exciting but often confusing. The pace of change and innovation is remarkable, the opportunity to help customers discover, choose and enjoy technology undeniable. Against the backdrop of relentless change in the retail sector, Dixons Carphone has defined a truly customer-centric approach to help everyone enjoy amazing technology. We are creating an easy and seamless end-to-end shopping experience led by capable and committed colleagues. We are committed to having something for everyone, however they want to shop with us. Antreas will explore how one of Europe’s largest specialist electricalsretailer is focused on ensuring Dixons Carphone is a business whose success is led by happy colleagues, who in turn ensure happy customers and happy shareholders.
Antreas Athanassopoulos joined Dixons Carphone Group in the UK as Chief Customer Officer and CEO Financial Services in May 2018 after having served as CEO of the Greek operation since July 2013. He member of the Group Exco and is leading the functions of customer insights and analytics, customer strategy, commercial planning, customer communications & branding, CRM, services propositions, financial services and insurance and all the Information Technology sector. In the Greek operation he led a major business transformation with significant achievements in terms of profitability, market share, net promoter score and employee engagement scores. During his tenure he was awarded Manager of the Year prize in 2016 and 2017 by INFOCOM and by the Hellenic Management Association respectively.
Daniel Duty, CEO & Founder, Conlego
Retail market dynamics have increased tension between retailers and their suppliers, as both look for ways to innovate while cutting costs and growing margin. As alluring as competitive tactics can be in this environment, it is more important than ever to collaborate and innovate together. Learn how to engage in collaborative forms of negotiation, successful strategic partnerships and joint business planning to drive growth and success.
Daniel Duty is an internationally known expert in the fields of negotiation, partnership building, joint business solutions and complex problem solving. He is the founder and CEO of Conlego, a firm specializing in these areas for retail and CPG companies.
Daniel built the Business Partnerships and Negotiations team for Target where he developed its negotiations and partnership strategy and implemented a variety of tools, creating billions of dollars in savings and growth.
Daniel has led hundreds of negotiations on every conceivable topic with companies from private label producers to Coca Cola, Hasbro, and Levis. He developed strategic partnerships creating innovative new products and solutions with organizations like P&G, Starbucks and UNICEF.
Daniel has taught thousands of businesspeople in the art and science of negotiation and partnerships at companies, business forums and leading universities such as Harvard, Berkeley, and Northwestern.
Prior to joining Target, Daniel negotiated on behalf of US Senator Paul Simon, the US International Trade Commission, General Mills and other organizations.
19:00 Dinner Reception
20:00 Exclusive Networking Dinner
“Voice of the industry” speech 2018
Alessandro Stanzani, Executive Vice President of Consumer Imaging Group, Canon Europe
How can we truly understand consumers’ needs and their online and offline behaviour if we are working in silo?
In today’s perpetual landscape, collaborative thinking and a unified approach between retailers and manufacturers is paramount in understanding, managing and efficiently utilising consumer data.
Consumers have evolved – they are savvier than ever before – and are notoriously becoming harder to find, engage and please. With a shared vision in increasing customer appeal and becoming an indispensable service, data-driven decisions between brands and retailers are critical in driving actionable insights that better inform business planning decisions, a strengthened product offering and most importantly, an engaging customer journey that increases brand affiliation.
Alessandro was appointed Executive Vice President of Consumer Imaging for Canon Europe in January 2014.
Alessandro is driving the transformation program aiming to deliver an ecosystem of digital services and hardware devices, which will enable consumers to experience the full imaging journey in an accessible, seamless and enjoyable way.
Alessandro has worked for Canon for over 25 years, moving from his home country of in 2000 to join Canon Europe.
Initially involved in the centralisation of the business model, Alessandro has since headed up the Marketing division for EMEA’s Consumer Imaging Group; assumed responsibility for Canon’s Consumer Imaging in the UK; and from 2009 to 2013 was Head of Corporate & International Retailers and Deputy Head of Consumer Imaging Group, Canon Europe.
Kai Herzberger, Director DACH & EMEA, eCommerce & Transformational Retail, Facebook
Mobile is the new norm. Mobile is not a new technology, but a consumer behavior. It is changing the way we communicate with each other. It is changing the way people interact, communicate and engage with brands, products and services. Mobile is a new revolution not only in media, but across the value chain. What do companies have to think about when it comes down to digital communication for commerce and retail? What technical developments are influencing the new way of buying? How do companies leverage today’s new digital channels to increase sales online and offline?
Kai is heading the eCommerce & Transformational Retail team of Facebook for the DACH & EMEA region and is part of the German management team of Facebook. He was former CMO of DailyDeal and Head of Marketing at BuyVIP, two startups he sold to Google respectively Amazon. His analytical background in market research gained him the leadership for the International Marketing team of AOL in Dulles, VA. Kai holds a MBA of Kellogg/WHU and is co-founder of ReFuture Digital GmbH and Shops2Stay UG. He holds stakes in Falcon Agency, CineApp and other startups. Kai is empathic and drives for sustainable business growth. He spoke at events such as Online-Handelskongress, Handelskongress, Social Media Nights, Startup camps in Berlin, Hamburg and Munich, Fifteen Seconds Festival, Hightechgründerfonds Day and is a founding member of the Spam task force of eco Verband e.V.
Martin Wild, Chief Innovation Officer, MediaMarktSaturn Retail Group
Digital technologies transform the very foundation of how we live – and also the way we go shopping. Martin Wild, Chief Innovation Officer of the MediaMarktSaturn Retail Group, will show what retail will look like in the future: robots will guide us, Augmented and Virtual Reality will merge on- and offline worlds to an all new shopping experience and artificial intelligence will help us to find what we are really looking for.
Martin has been Chief Innovation Officer of MediaMarktSaturn Retail Group since May 2014. One of the pioneers of digital retail, at the age of 18 he founded the online electronics store Home of Hardware (hoh.de) in 1997, selling it a decade later to Premiere (now Sky Germany). He has been on the management of MediaMarktSaturn since 2011. As Vice President Multichannel, he handled the launch of saturn.de, his subsequent positions including CEO of redcoon. In his role as CDO, Martin now heads the digital strategy and transformation of the entire MediaMarktSaturn Retail Group. He was recently included in Handelsblatt’s list of the 100 smartest people in Germany. Whenever robots make deliveries, customers are guided through Saturn by means of augmented reality, or the retail sector is shaken up by innovative start-ups and established retailers working together in the Retailtech Hub accelerator, Martin and his team are usually responsible.
Bülent Gürcan, CEO, TeknoSA, Turkey
While the growth rate of the Consumer Electronics market slows down both in Europe and to a lesser degree in Turkey, companies that can analyze the change in consumer behavior are keeping ahead of the game. With 46 million internet users and 58 percent internet penetration, Turkey is important player and it is of primary importance to deliver a seamless customer experience for customers in this “online” market.
TeknoSA CEO Bülent Gürcan will explain how TeknoSA, one of Turkey’s leading technology retailers, differentiates itself from its competitors in this changing climate, determines the course and gains momentum from embracing change.
Bülent graduated from Istanbul Technical University, Department of Civil Engineering. He started his career in 1992 at Sony Gulf as Sales Manager. He then worked as Founding and Managing Partner from 1993 to 2000 at Max Mara, Operations Manager from 2000 to 2002 in TopShop & Topman / GiySA and Director of Retail from 2002 to 2004 in Başer Holding. Between 2004 and 2013, Bülent was COO at TeknoSA. He was the CEO of Media-Saturn Turkey between 2013-2015. He was appointed as CEO of TeknoSA in April 2015.
Bülent is a Board Member of Euronics International, the largest retailer group in the world and continues to serve KMD (Chain Store Association) as a Member of the Board.
Friedemann Stoeckle, VP Global POS Support, GfK
Many retail and product concepts work towards an entire digital future with seamless interactions of consumers and a high-touch shopping experience. Co-creation is the centerpiece of this agile development.
What are the results of the innovations in retail and the various product categories, what works well, and where do we see slow-moving patterns for Technical Consumer Goods? GfK will explore “The Edge of Retail” applying state-of-the art data science. What does it take to leverage future opportunities effectively, applying the art of collaboration between retail and industry?
Friedemann Stöckle, Vice President Global POS Team, GfK HQ, has experience for more than 20 years in technical consumer goods markets around the world. His key focus is how to create value through applying high-end analytics in TCG.
Werner Stengg, Head of Unit “E-Commerce and Online Platforms”, European Comission
In the last few years, the European Institutions have made considerable efforts transforming the good old “Single Market” into a truly “Digital Single Market”. Consumer protection rules have been adapted and harmonised, unjustified geo-blocking across borders has been banned, the quality and price of cross-border parcel delivery have come under closer scrutiny, the administration of cross-border VAT processes has been simplified, and the growing market power of online platforms has been addressed – to name but a few of the many initiatives launched
And yet, the digital transformation process keeps accelerating, disrupting existing behaviours, believes and business models. The continued rise of large, global online players and the disruptive power of new, data-driven technologies (such as artificial intelligence, or blockchain) challenge the status quo at an unprecedented scale and speed.
What can traditional business do not only to survive in this disruptive process, but turn it to its own advantage? What can policy makers do to accompany this process, giving maximum space to innovation and market forces, while at the same time ensuring a fair and level playing field?
Werner Stengg, who joined the European institutions in 1996, was appointed Head of Unit in the Directorate General in charge of Communication Networks, Content and Technology (“DG CONNECT”) in September 2016. Responsible for “E-Commerce and Platforms”, he has mainly been in charge of managing the E-Commerce Directive, the Geoblocking Regulation and the proposed Regulation on business-to-platform relations.
Between 2006 and 2016, he held different head of unit positions across the European Commission, dealing with public interest services, online, gambling and postal services, and with the better regulation agenda. Prior to that, he was involved in mainstreaming policy evaluation across the Commission, in the negotiation of bilateral and multilateral textile trade agreements, and in the negotiations on regulatory files in the areas of aviation and maritime transport.
He earned his doctoral degree in economics from the Vienna University of Economics and Business Administration.
Regis Schultz, Chairman, Monoprix
Nowadays, one of the retailers’ challenges is to facilitate our customers’ life and propose them a shopper experience. To do so, Monoprix mixes physical and the digital channels (stores and e-commerce) and demonstrates they could be complementary. Omnichannel will allow us to meet all needs, combining both the need for speed and convenience as well as the notion of pleasure. Two examples of this strategy could be our partnerships with Amazon (for the delivery in less than 2 hours) and with Ocado (50,000 food items will be offered in the first stage to customers in the Greater Paris area)
Régis Schultz is Chairman of Monoprix since 2016. He is also a member of the Casino Group Executive Committee. Prior to joining Monoprix, he was Chief Executive Officer of Darty and chairman of Darty France from 2013. From 2008 to 2013, he was Chief Executive Officer of French furniture BUT. Before that, he held several senior positions at Kingfisher plc, including Head of Strategy and Development of Kingfisher, then Commercial Director and Chief Operating Officer for the subsidiary of Kingfisher plc: B&Q (Block & Quayle).
Régis Schultz started his career in finance with the PernodRicard Group (Financial Controller at Orangina Schweppes, then Chief Financial Officer at CSR Pampryl) and the Castorama Group as Chief Financial Officer and then Deputy Chief Executive Officer. He holds an MBA from Dauphine University, Paris.
Daniel Ramsay, Account Executive, Specialty Retail, Google
VernorVinge said in his 1993 essay “The Coming Technological Singularity” that this would signal the end of the human era. We now stand at an inflection point; 90% of the worlds data was created in the past 24 months, Moore has been proved right about computing power and Deep Neural Networks have finally emerged. These three factors have enabled an intelligence explosion.
Retail is challenged; with emerging business models, large debt burdens and the cost of adapting to the world of ecomm we are sadly saying goodbye to what at one time seemed like untouchable brands. The question on everyone’s mind is not ‘could technologies like AI solve retail’s problems, but how’.
Daniel Ramsay is an Account Lead at Google focused on the Retail sector. Originally based out of London he relocated to San Francisco in 2017 and specialises in the electronics and prestige beauty sectors. With disruptive forces shaking up the retail sector, Daniel’s focus is to bring the best of Google to tackle retailers biggest challenges and help them succeed. Having joined Google in 2014, Daniel has worked in various roles with the UK’s biggest brands leading Google’s efforts across a diverse set of industries from Utilities to Logisitics.
Michele Fuhs, Founder & Retail Experience Strategy Designer, Circle4x
Selling TCG products and cars seem to be two complete different businesses. Taking a closer look at it, however, we see surprising similarities along the current change process both businesses are in. New customers habits (o anche “Change of consumer lifestyle”) and technological evolution (o anche “revolution”) will both have a great impact and shaking up the two industries.
In the automotive sector, overall mobility is going through a dramatic change in the next 15 years where perhaps a 40% of the driven kilometers will be done autonomous, where 55% of all new registered cars will be electrical and where the number of persons sharing a car will be exceeding the number of persons owning a car.
But most importantly, wecustomers want to experience and not only to be informed. We want to be entertained and not to be told. We are prepared to share and not own. Our expectation towards sustainability and status symbols has changed and we request it to be delivered.
Michele founded Circle4x out of his passion for Retail Experience, Retail Transformation and Retail Design in May 2017. His vision is to bring back fun and emotions to retail by first inspiring his clients on the amazing chances they have to turn Retail into a jaw breaking experience and then support them into turning their dreams into reality. He left BMW AG after 18 years where he started his career in the year 2000 working first for the Motorsport Division, the In-house Consulting Sales&Marketing, the Region China and the MINI brand in Italy. From 2012 until July 2018 he was responsible for the project “Future Retail – Premium Retail Experience” where he was in charge for finalizing the development of the concept and for implementing it into the BMW and MINI dealer network worldwide. The last two years with BMW he set up a Retail Experience LAB where together with suppliers he researched and developed innovations for Retail.
16:00 End of conference