More than a conference concept
Structure of the summit 2023
Declan Curry, Journalist and Business Broadcaster
Declan Curry has been a business and economics journalist for twenty five years. He has presented and reported for BBC television, radio and online in the UK and internationally. He has also worked for UK commercial radio, for television and radio in the United States and Australia, and been published in newspapers and business magazines in the UK, Ireland and the USA. He chairs conferences and seminars around the globe, and is in demand as an awards host and public speaker. He has won several awards for his broadcasting and is an honorary Doctor of Middlesex University, London.
Paul Martin, Chair Global Retail Group, KPMG
Increasingly businesses are selling products and services to consumers that do not have a legacy in physical stores. Therefore Paul predicts that over the next 10 years the word retail will become obsolete and we will transition to what he calls consumer commerce. In that context Paul believes seven types of business models will prevail and prosper going forward. In this session it will be discussed why this is happening, what the future will look like and how you transition from today to tomorrow.
Paul is KPMG’s Global Retail Leader and is an experienced international business professional with over 20 years’ experience in advisory, research and analytics focussed on the retail and consumer goods sectors. Paul was previously the Group Managing Director at Planet Retail. He has also worked in the retail sector for T-Mobile Stores in Germany in Merchandising & Store Operations. Paul co-chairs the KPMG/Ipsos UK Retail Think Tank as well as the European Retail Think Tank Next Generation Retail. He teaches retail best practice for GS1 the global retail standards organisation and is a regular event speaker and press commentator on the sector.
Nick Everitt, Director of Advisory EMEA, Edge by Ascential
With ecommerce forecast to account for 40% of global retail sales by 2026, Nick will explore what is driving this growth, with a focus on third-party (3P) marketplaces – the fastest growing ecommerce model globally. He will explore what is driving this growth, which operators lead the way, and what the future looks like as we head towards the era of data-driven marketplaces built on extensive global ecosystems.
Nick has over 25 years’ experience in retail, strategy and insight roles. As a senior member of our advisory team, he delivers strategic projects for our clients, focusing on go-to-market strategies, future retail trends and how to win in an ecommerce-driven world. Prior to joining Edge by Ascential in 2015, Nick spent over 11 years at IGD, where he was Director of Retail Insight. He began his career at Tesco and Safeway, in a variety of roles including store location analysis, marketing insight and buying.
Ines Haaga, Global Strategic Insights, GfK
Consumers have become smarter, accelerated by pandemic disruptions. Their purchase journeys reveal a new reality; fuelled by digital information, these consumers urge retailers and manufacturers to respond to a new balance of power.
Today’s consumer requires a seamless shopping experience – and a successful approach to e-commerce is just the starting point in this direction.
Join Ines in her speech to find out how consumers in the driving seat are transforming the market landscape.
Ines Haaga is an expert for global trends in the technical consumer goods market. She is part of GfK’s Global Strategic Insights Team which provides fact-based strategic analytics by integrating multiple sources of GfK research, including global market intelligence and consumer studies. The team is transforming rich data into relevant insights on how the markets are changing and where they are evolving.
Alex Baldock, CEO, Currys
Technology is becoming increasingly essential to our everyday lives. Buying a new piece of kit can be exciting but also confusing and expensive. Customers need help, whether that’s to choose, afford or enjoy technology to the full. Being helpful is part of Currys’ DNA. The business has one statement: ‘we help everyone enjoy amazing technology’, which is both its vision and its purpose. In this presentation Alex will explain how a secure and prosperous future can be built when purpose and profit work hand in hand. He will showcase how Currys is making the most of its strengths, and building a omnichannel retailer and services provider that gives customers all the help they need, while also achieving its commercial ambition – profit.
Alex has been CEO since 2018, and is leading an ambitious transformation to build a Currys that helps everyone enjoy amazing technology. Alex was previously CEO of Shop Direct, now the Very Group (2012-18), where he led the business’s digital transformation from a catalogue retailer to the UK’s second largest e-commerce pureplay, and through four consecutive years of record growth in sales, profits, customer satisfaction and colleague engagement. Before that, Alex was managing director of Lombard (leading the turnaround of Europe’s leading asset finance company back to growth and profitability, 2008-12), and commercial director at Barclays. He started his career in strategy and operations consulting with Ernst & Young Kalchas and Bain & Company, is a scholar of Worcester College, Oxford, and a non-executive director of Electrocomponents PLC.
Anne Guichard, Chief Direct E-com Officer & Head of Platforms, L’Oreal
E-commerce has become the new normal, but does it offer the same fun, interaction, and expertise as an afternoon at the mall? No wonder social commerce already accounts for 10% of the weight of e-commerce. Anne Guichard will take us through the definition of social commerce, the different formats and the first experiences in China, but of course not only. Consumers are showing they are ready for social commerce, but are companies ready? How do we develop new capabilities to lay the groundwork for what could be a big story in the future? With the challenge of finding a financial solution to this new tension in our in P&L…. knowing that in this new game we need to be three to have fun: the consumer, the brand and the social seller!
A few years ago, Anne Guichard decided to embark on the great L’Oréal digital adventure. She first took over the general management of the website factory, a team of 200 experts who build, maintain and enhance the group’s 400 websites, and their 800 million annual connections with consumers. She then widened her scope to e-commerce, where she put in place the strategy and the enablers to serve the group’s ambitious growth objectives: the road to 50%. She is now in charge of platforms and direct e-commerce. Before this, Anne held three general management positions for L’Oréal, in Switzerland and in France, where she built solid expertise in the fields of commerce, finance, management and organizations.
Official announcement of 2022 award winners in the following categories:
- Category Specialist
- Technology Innovation
- Brand of the Year
- Retailer of the Year
Sophie Moonen, Head of Unit, DG Comp, European Commission
The recent review of the Vertical Block Exemption Regulation and its accompanying guidelines has been the opportunity to adapt the rules to the new business realities in the distribution of goods and services. In the past ten years, e-commerce has grown and become a viable channel and new actors such as platforms have emerged. In part thanks to the possibilities offered by online sales, direct sales by brands have become prevalent, making suppliers competitors of their independent distributors at the retail level. These trends have accelerated in the past two years with the pandemic. Meanwhile, consumers expect and value an omni-channel retailing experience. The reality of climate change also calls for the development of sustainable distribution models. The revised rules grapple with all these trends and try to provide businesses with the guidance to properly assess the compliance with competition rules of their agreements, taking stock of the recent enforcement practice of the European Commission and national competition authorities. In this context, some of the hot topics covered by the new rules are the following:
- What types of restrictions to online sales are permissible? What is the situation for marketplace bans?
- Dual pricing between online and offline channels is now allowed, what is the rationale of this policy change and what does this mean in practice?
- How do the new rules deal with dual distribution and the fact that manufacturers now often compete with their independent distributors at the retail level?
- What is the situation regarding minimum advertised prices, are they really possible?
Sophie Moonen has been head of unit A1 – antitrust policy and case support, in the Directorate-General for Competition (DG COMP) of the European Commission since December 2020. Unit A1 is notably in charge of the review of the competition rules that apply to vertical agreements (Vertical Block Exemption Regulation and accompanying Vertical Guidelines). Sophie Moonen joined DG COMP in 2002 and has held various positions (as head of unit F2 – State aid Transport and head of unit C5 – Mergers IT, telecoms and media). Prior to joining DG COMP, Ms. Moonen practiced law in Brussels (1996 – 2002). Ms. Moonen is a law graduate of the University of Liège (Belgium) and holds an LL.M. from the University of Michigan.
John Ryan, Managing Director, Newstores
A pandemic, improved logistics and the ability to show merchandise online in a way that might not have been possible just a few years ago might all look as if we don’t actually need physical shops. So what is it about places that you go into to buy things that makes shoppers keep returning and what can retailers do to encourage this kind of behaviour? A global look at what the best retailers are up to.
John Ryan is an analyst, consultant and journalist covering retail design, product merchandising, strategy and marketing for a variety of companies and magazines. As managing director of ‘Newstores’ he also provides a service that delivers details daily of new stores from around the world for retail boards in the UK and overseas. John is, among other things, European editor of VMSD, online editor of retail design magazine www.MInd-mag.com and a frequent contributor to Retail Week. On the consultancy side, his clients range from Deloitte to Carpetright, John Lewis to Netto. In a previous life, he was a retail buyer for C&A, a role he fulfilled for 14 years in London and Dusseldorf.
19:00 Dinner reception
20:00 Exclusive networking dinner
David McCarthy, Managing Director, Global Head Retail, HSBC
As the world struggles to deal with Covid and its aftermath, plus the distressing situation in Ukraine, the “New Norm” has yet to emerge. Indeed the New Norm will not emerge until Covid is at least under control, if not beaten and the world has adjusted to a sanctions heavy economy. However, there are some permanent changes that have already emerged and these are likely to stick. These are changes in the economy, in consumer behaviour and in inflation. All of these impact retailers and suppliers directly and indirectly and successful strategies need to recognise these changes now. Companies need to take a view what the uncertain future looks like and plan for that future – particularly as inflation will put pressure on business and consumers. In particular consumers discretionary income will come under intense pressure as consumers deal with a rising cost of living and declines in real incomes.
David has 40 years’ experience of Retailing and viewed it from all angles. He has been an academic, a retailer, an analyst and a banker. After starting his career at Manchester Business School, David moved on to become the Divisional Director of Business Development at Tesco, where he was involved in working with the Board on Strategic Planning, Acquisitions and Acquisition Integration. After a spell at Grand Met (now Diageo) he moved into the City where he became one of the highest rated equity analysts in the industry. Known for strategic insight, uncompromising views and a deep under-standing of retailing (operationally and financially) David retains the respect of retailers and suppliers alike. David moved into Investment Banking 3 years ago and has been very active since, helping companies refinance, conduct IPO’s and advising on acquisitions. David is also a member of the UK Government’s Retail Sector Council, advising the Government on issues ranging from business rates, green issues and employment issues.
Dominic Waughray, Senior Advisor to the CEO, WBCSD
Our planet is facing unprecedented challenges, but it’s in our hands to support the change needed to realize a world in which more than 9 billion people can live well and within planetary boundaries by 2050. Dominic explains why now is the time to transform and how we can accelerate the system transformation needed for a net zero, nature positive, and equitable future.
Until 2021, Dominic championed the environmental sustainability agenda at the World Economic Forum (WEF) from his arrival in late 2005 as the inaugural Director of Environmental Initiatives. In January 2019 he became a Managing Director and Member of the Managing Board. During his tenure at the WEF, Dominic worked with many business leaders across all sectors, as well as representatives from governments, and international and civil society organizations at the highest level, cementing the role of business and public-private cooperation as a key component in shaping the global environmental agenda.
Prior to his role at the WEF, Dominic was with Environmental Resources Management (ERM) from 1998 to 2005, leaving ERM as a Principal Partner of the UK Operating Company and a member of the management committee. From 1994 to 1998, he was the inaugural environmental economist at the UK Natural Environment Research Council Institute of Hydrology. He was latterly a Visiting Scholar; Stanford Woods Institute for the Environment (Stanford University) and a Trustee of the Climate Group.
Dominic holds a Degree in Geography from Cambridge University UK, and a Master of Science in Environmental and Natural Resource Economics from University College London.
Dominic holds the following Advisory and Board positions:
- Governing Board Member: International Water
- Management Institute (IWMI), part of CGIAR
- Senior Fellow: World Resources Institute (WRI)
- Trustee: The Clean Air Fund
Thierry Gadou, President & CEO, SES-imagotag
Retail is the first private sector employer in the world and the first economic sector. It is yet associated with major societal and sustainability issues. In addition, the current acceleration of direct-to-consumer E-commerce model (EDTC) may continue to weaken brick & mortar retailers and cause more stores closings worldwide with a strong negative impact on overall employment and on communities, social wellbeing and equality of access to essential goods. However, a more sustainable and responsible retail development model exists. Today, stores need to go “phygital”. Accelerating such a positive development of retail requires many decision makers to become aware and convinced about the opportunity of creating positive shared value by revitalizing physical stores through technology. Thierry Gadou will share his vision on how we can put stores at the heart of their e-commerce strategy for better sustainability, better service, and better retail jobs, by harnessing the power of digital technologies (cloud, IoT, CV, AI, big Data).
Chief HR, Communications and Sustainability Officer,
VP Sustainability Europe,
Head of Sustainability,
Ana Maria Jaime Salcedo
Head of Sustainability,
Paula is the Chief People, Communications and Sustainability Officer and sits on the Executive Committee. Over the last three years, she has played a critical role in driving the cultural transformation of our business. Under Paula’s leadership, Currys is demonstrating that its vision, to help everyone enjoy amazing technology, has a powerful purpose at its heart. The Group-wide ESG strategy is enabling Currys to help more people than ever benefit from amazing technology in a way which is sustainable and responsible – from how the group interacts with its customers, support its communities, engage its colleagues, power its properties or source, transport, repair, recycle and package the products we sell.
Before joining Electrolux, Schaefer worked 4 years for Unilever, first as the Global Director for Policy & Advocacy and later as a consultant for the Sustainable Sourcing team based in the UK. In these roles, she led Unilever’s external engagement and industry mobilization on sustainable agriculture and nutrition, as well as advised on the supply chain component of overall corporate Environmental, Social, and Governance (ESG) strategy.
Prior to Unilever, Schaefer worked as Global Director Sustainability for Mars Inc. and Mars Chocolate. She has acted as Special Advisor to several bodies in the UK government. Schaefer started her career in journalism and served as Political Correspondent for, the Press Association, and the newspaper The Independent. She has a Master’s degree in European Politics from Oxford University.
Özlem Ünlüer is responsible for setting up the long-term sustainability strategy of the company, globally. She manages sustainability relations with investors and all internal and external stakeholders while executing global sustainability indices management and sustainability reporting processes. She started her professional life in Deloitte Turkey until she joined Arçelik in 2015. Following various projects under Financial, Strategic Planning and Audit Departments, she joined Quality, Sustainability, and Corporate Affairs Directorate in 2019 at Arçelik. She earned her Bachelor’s Degree from Koç University Business Administration Dept. and received certificates from Harvard Business School and University of Cambridge on Business Sustainability Management.
Ana Maria Jaime Salcedo, responsible for sustainability at the MediamarktSaturn Group. In her role, accountable for the Group’s sustainability strategy and its implementation throughout Europe
Ian Jindal, CEO RetailX, Co-Founder InternetRetailing
A presentation of RetailX´ research, the 2021 European Brand Index and the European Top1000 (rankings of the best-performing retailers and direct-selling brands in Europe), from a research base of 11,400 companies and over 100,000 websites. We all know that consumers want a direct connection with the brands they love, and as they demand more and more from the brands online so they reward them with an increase in direct purchases.
Looking across Europe, consumers are flocking to marketplaces (over 55% of online traffic in 2021 went to marketplaces, and there are over 400 of significance across Europe). Retailers’ share of visits has dropped from 30% to 20% and the brand-direct traffic is set to overtake them. In this brief presentation we’ll look at the drivers of the change and some questions for brands and TCG retailers to discuss.
Ian Jindal is a consultant, researcher and advisor in eCommerce and multichannel retail performance. He founded InternetRetailing.net and RetailX.net to serve Europe’s multichannel retailers with research, insight and analysis, including the Top500 performance rankings. His retail clients include Fiorucci, Selfridges, House of Fraser, Marks & Spencer, John Lewis, Waitrose, De Bijenkorf, Kering and Walgreens Boots Alliance. Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. He founded the European eCommerce Forum and authored the UK’s first Masters in Internet Retailing.
Dr. Rainer Strack, Senior Partner Emeritus & Senior Advisor, BCG
The exponential growth of the coronavirus has led to equally exponential change in how we work. We have defined seven people priorities for what we call “the new now”: smart work as the new standard, physical and mental health, a new paradigm for skills and talent, a flexible workforce, a new leadership model with head, heart, and hands, a purpose-driven culture and, finally, a bionic organization. The recent crisis has reshaped the expectations of workers in all sectors, retail being no exception, based on our recent survey with more than 200,000 responses from around the world including 12,673 from the retail sector. To win in the future, employers would do well to take these changes to heart and adjust their employee value propositions and people practices accordingly.
Since joining Boston Consulting Group in 1994, Rainer Strack has led almost 500 projects in all industries and across a wide range of topics, including strategy, culture, organization, transformation, change, talent, and human resources (HR) management. He built and led the HR topic at BCG globally for ten years. In 2021, he was inducted into the HR Hall of Fame in Germany. Rainer has authored more than 100 reports and articles on people topics. He co-led the Future of Work initiative of the World Economic Forum and presented several times in Davos. In 2014, he gave a widely viewed TED.com talk (more than 2 million views) on the topic of the global workforce crisis.
Gender diversity is good business. Organizations that have higher percentages of women, especially on leadership roles, perform better. During the global financial crisis, for example, the S&P 500 index declined by more than 35%, while stocks of inclusive companies increased by 14%. But gender parity is still generations away
16:00 End of conference