Privacy Policy
This Privacy and Cookies Policy sets out the privacy and cookies policy of Retail Plus GmbH(RP) Number CH-170.4.011.696-6 (Switzerland) whose registered office is at Grienbachstrasse 17, 6300 Zug, Switzerland.
We are committed to protecting and respecting your privacy. We hold, as with most businesses, personal information about our customers and people who may be interested in our products and services.
This privacy policy explains the type of information we process, how that processing may affect you and your rights.
RP will occasionally update this privacy policy. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. We encourage you to periodically review our policies to be informed of how we use your information.
Our Data Protection Officer can be contacted at office@retail-plus.org. Any questions regarding this policy and our privacy practices should be sent via email or by writing to the CEO Chris M. Bücker, Retail Plus GmbH, Grienbachstrasse 17, CH-6300 Zug or office@retail-plus.org.
If you wish to make a complaint about how we use your information, please contact us via email (office@retail-plus.org) and we will do our best to help. Please see the Definitions section for definitions of terminology used in this Privacy Policy.
Information we collect
Collection directly from you
Most of the personal data we process about you comes directly from you for example:
- when you contact us (by email, phone, mail or in person);
- when you request a report or consume our content;
- when you subscribe to our newsletter;
- when you sign up to attend or sponsor an event;
- when you become a designated contact and/or an authorised user on one of our platforms; and/or
- when you express an interest in our products and services.
Automatic collection when you contact us or engage with our websites, emails or apps
We automatically collect information about you as follows:
- our websites and apps automatically log web log server information (please see the table below);
- we collect data through cookies. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which track and store information about your use of the website. For more information please see the ‘Cookies’ section below;
- we also collect data through invisible images, or tracking pixels (sometimes also known as web beacons or tracking gifs), which tell us when you open our emails or view certain pages on our websites.
Information obtained from other sources
We may obtain publicly available professional information about you (as detailed in the Data Processed section below) from third parties or online publications. This information is used in the following ways:
- to ensure that the information we hold about you is accurate and up to date;
- to ensure that we have all the information we need to provide or offer you with a product or service; and
- to help us to provide the best service possible, in the most efficient manner.
Why we process your data
This section details the information that we may we collect, the purpose for its collection and use, and the legal basis for the processing.
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Purpose |
Personal data |
Processing ground |
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To enhance efficiencies for buyers and sellers within retail and related markets by enabling buyers and sellers in the retail industry to have more relevant conversations.
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Legitimate Interest[1] |
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To provide you and your organisation with AISL products and services. |
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Performance of a Contract |
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To improve attendee experience at our events and offer products and services that better meet the customer needs and desires.
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|
Legitimate interest |
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To respond to your communications and to retain a record for quality and training purposes. |
General:
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Legitimate interest
|
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To ensure network and information security. |
Web log server information:
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Legitimate interest
|
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To monitor the performance of our websites, emails and apps and improve user experience |
Web log server information (see above); and other activity by you when you engage with our products, for example buttons and menu items clicked; files downloaded; emails opened and links clicked. |
Legitimate interest
|
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To contact you or to stay in touch with you about our products and services.
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General:
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Legitimate interest (for businesses); or Consent (for individuals) or Soft opt-in (for existing customers or individuals who have actively expressed an interest in the products and services.) |
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To send you confirmation and further event information. We will also use your name at the event to confirm attendance and ensure your health and safety when you attend in person. |
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Performance of a contract Legitimate interest Protection of vital interests.
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Informing our product and services strategy to enhance and personalise our customer experience and offerings. Informing our marketing strategy to ensure our communications with you are relevant. |
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Legitimate interest
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To determine your interest in our products and services. |
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Legitimate interest |
Special Categories of Personal Data
We may collect information relating to your dietary requirements to ensure that we can provide appropriate catering at RP events.
We do not knowingly or intentionally collect any other special categories of personal data from individuals and we request that you please do not submit any other special categories of personal data to us.
How we share your data
We share your data in the manner and for the purposes described below:
- with third parties who help manage our business and deliver services. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. These include: IT service providers, customer relationship management services and marketing automation, solutions and analytics providers;
- with third parties where you have given your consent, for example when requesting selected content. Please note that some of our sponsors may collect your data at our events themselves for their own purposes;
- with event sponsors so that they can better plan their sponsorship to enhance attendee experience and, where applicable, to choose invitees to private briefings, meetings or dinners. These sponsors have agreed to confidentiality restrictions and agreed to use any personal information we share with them solely for this purpose.
- with our regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies;
- we may share in aggregate, statistical form, non-personal information regarding the users of our websites, emails and apps, and traffic and usage patterns, with our partners or affiliates;
- if you are using the service under a corporate subscription, or through an agent, we may share personally identifiable user data with your subscribing organisation; and
- if, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third party purchaser of our business or assets.
Explaining more about direct marketing and profiling
How we use personal information to keep you up to date with our products and services
We may use personal information to let you know about RP products and services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
- we will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you;
- you can ask us to stop direct marketing at any time – you can ask us to stop sending email marketing, by following the ‘unsubscribe’ link you will find on all the email marketing messages we send you. Alternatively you can contact us via email (office@retail-plus.org) . Please specify whether you would like us to stop all forms of marketing or just a particular type (e.g. email); and
- you can change the way your browser manages cookies by following the settings on your browser as explained under the ‘Cookies’ section below.
When and how we undertake profiling and analytics
In order to understand your interest in our products and services and/or to ensure that we only send you communications which we believe may be of interest or relevance to you we analyse your engagement with our website, content, products and services. For example, your level of engagement or a specific topic of engagement will lead us to infer what is of most interest to you and if we may offer you similar further content or related services.
Cookies
When you visit the RP / TCG Summit websites, RP uses ‘cookie’ technology try to make that experience simple, personalised and meaningful. Cookies are small pieces of information that are issued to your computer or any device you use to access the internet when you visit a website, and which track and store information about your use of the website. A number of cookies RP uses last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.
RP uses cookies to:
i. create a specific login session for a visitor to the RP website in order for that page requested to be delivered in an effective, secure and consistent manner;
ii. recognise when a visitor to an RP website has visited before; this means RP can identify the number of unique visitors RP receives to the website and allows RP to make sure RP has enough capacity for the number of users that RP gets;
iii. recognise who you are, so that we can customise elements of the layout and/or content of the website, including promotions;
iv. store your product selections to the shopping basket;
v. collect statistical information about how RP visitors use the website(s) so that RP can improve the Website(s) and learn which parts are most popular to visitors; and
vii. Some of the cookies used by RP websites are set by RP, and some are set by third parties who are delivering services on RP’s behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different browsers. Please note however, if you block or delete cookies used on an RP website(s) you may not be able to take full advantage of the website(s).
Our cookies
We have described the main cookies RP uses and what RP use these for below:
Used to authenticate user when they log in to the site
|
Cookie name |
Purpose |
|---|---|
|
_ga |
Used by Google Analytics |
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_gat |
Used by Google Analytics |
Third party cookies
Certain cookies are either set by third parties on the websites or these are set by RPusing the third parties’ cookie code. More information about cookies placed by third parties and how to restrict or block cookies can be accessed by following the link to the third party’s website. In addition to cookies, invisible tracking pixels, sometimes known as web beacons, may be set by RPor third parties in respect of your use of the website. Tracking pixels are small image files within the content of RP’s site or the body of our emails so RP or third parties can understand how customers are engaging with our website and emails and whether particular content is of interest.
|
Cookie name |
Purpose |
More Information |
|
Google Analytics
_utma _utmb _utmc _utmz |
These cookies are used to collect information about how visitors use our site. RP / TCG use the information to compile reports and to help RP improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. |
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AddThis
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AddThis helps RP / TCG to integrate social media sharing tools such as Facebook and Twitter into TCG’s websites, and to measure the effectiveness of these sharing tools. |
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guest_id personalization_id _gid _ga ct0 external_referer tfw_exp |
When you view pages on our websites containing embedded Twitter content or buttons, you may receive Twitter cookies. |
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_wp_session
wpdiscuz_last_visit |
This cookie remembers the name, email, and website address that user enters when making a comment on the blog, as well as the last time they visited the site. Essential session management cookies for WordPress. Used to maintain information about each visit to the website and enable core site functionality. These cookies do not contain any personal information. |
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_ym_isad_ym_uid
_ym_visorc |
These cookies are used to measure and analyze the traffic of this website. These are the cookies used by Yandex Metrica script belonging to the company Yandex. This cookie expires after 1 day. These cookies are used to measure and analyze the traffic of this website. These are the cookies used by Yandex Metrica script belonging to the company Yandex. This cookie expires after 2 years. The Cookie for web analytics contains a unique identifier that is assigned to each browser to track user interaction with the website. |
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popup_cookie pum |
Cookies are used to prevent a trigger from opening the popup. Saves when popup is closed by user and prevents the popup to show up again. |
Data Retention
We retain your information for no longer than necessary for the purpose for which it was collected. In determining how long your information will be stored, we will consider:
- the purpose(s) and use of your information both now and in the future;
- what information we need to:
- best provide you with products and services;
- manage your relationship with us;
- meet our statutory obligations;
- develop our products and services; and
- meet our customers’ and previous customers’ reasonable expectations.
Geographic Data Transfers
RPmay need to transfer your personal data outside the EEA to provide the best service possible to our customers and in the most efficient manner. In all instances, we take steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. To this end:
- where we transfer your personal information outside Retail Plus GmbH or to third parties who help provide our products and services, we obtain contractual commitments from them to protect your personal information. Some of these assurances are well recognized certification schemes like the EU – US Privacy Shield for the protection of personal information transferred from within the EU to the United States; or
- where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any personal information are disclosed.
Data Subjects’ Rights within the EEA
In the EEA, data subjects have the following rights:
- to request access to your information and information related to our use and processing of your information;
- to request the correction of your information (we may seek to verify the accuracy of the personal information before rectifying it);
- in certain situations to ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
- to ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the EEA.
- to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. This will not affect the lawfulness of our processing of your data prior to your withdrawal;
- to object to the processing of your information for certain purposes, namely:
- in certain circumstances to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests;
- to object to us using or processing your information for direct marketing purposes. You may also exercise your right to object to us using or processing your information for direct marketing purposes by clicking the unsubscribe link contained at the bottom of any marketing email we send to you and updating your preferences, or as a subscriber by visiting the preference centre on our website and changing your preferences.
For more information on how to object to our use of information collected from cookies and similar technologies, please see the ‘Cookies’ section above.
You can exercise your rights by writing to us at Retail Plus GmbH, Grienbachstrasse 17, CH-6300 Zug or by contacting us via office@retail-plus.org.
Third Party Websites
Please be aware that RPdoes not control and is not responsible for websites that are referred to or linked from its own websites and that use of your personal information on these websites is not subject to this Privacy Policy.
Registration
To access certain parts of the RP websites, RP may require you to register and provide certain information about yourself.
You are reminded that where you register you agree to:
(a) provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the “Registration Data”); and
(b) maintain and promptly update the Registration Data to keep it fully up to date
Persons 18 or under
We are concerned to protect the privacy of children. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.
If you believe that we have received information pertaining to or from persons under the age of 18 please contact us via email (office@retail-plus.org). If we become aware that a person under the age of 18 has provided us with personal information, we will take steps to delete such information.
Definitions
Compliance with a legal obligation – processing is necessary to ensure we comply with our legal and regulatory obligations.
Consent – you have given specific consent to the processing of your personal data.
Data Controller – the entity that determines the purposes and means of processing personal data.
EEA – the European Economic Area which comprises countries that are members of the European Union and Norway, Iceland and Liechtenstein.
Identifiable natural person – a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person
Legitimate Interests – processing is necessary for our or a third party’s legitimate interests in carrying on, managing and administering our respective businesses effectively and properly (except where our or the third party’s interests are overridden by your own interests, rights and freedoms).
Performance of a Contract – processing is necessary to carry out our contractual duties, exercise our contractual rights or otherwise perform our Contract with you, or to take steps at your request to enter a Contract.
Personal Data – any data relating to an identified or Identifiable Natural Person.
Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction any
Special categories of personal data – personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric data processed for the purpose of uniquely identifying a natural person, data concerning Vital Interests – processing necessary protect an interest which is essential for the life of the data subject or that of another natural person.
[1] Where Legitimate Interest is the Processing ground, the legitimate interest is provided in the Purpose column.
