TCG Summit Leaders Talk

Converting challenges into opportunities

The TCG Summit Leaders Talk is an online platform where top executives from the CE sector from EMEA meet for a focused panel discussion on a specific and relevant topic.

  • Each session features four panelists who are top leaders from the TCG industry across EMEA
  • Each session starts with a thought leadership presentation by an expert
  • Attendees are exclusively senior managers and we encourage them to actively participate by submitting questions to the panelists
  • Attendance is free of charge

The third series of the TCG Summit Leaders Talk – 2021

June 2, 16:00 CET

Future of Work, Skills and Jobs

Panelists:

Bracken Darrell

Bracken Darrell

CEO,

Logitech

Tiffany Foucault

Tiffany Foucault

Chief HR Officer,

Fnac Darty

Paula Coughlan

Paula Coughlan

Chief People Officer,

Dixons Carphone

Bulent Gurcan

Bulent Gurcan

CEO,
Teknosa

Rainer Strack

Intro by: Rainer Strack

Senior Partner & MD,

BCG

The pandemic has taught millions of people around the world that they can do their jobs effectively without ever setting foot in an office. For most of them, that lesson will carry into the future – and organizations must look at the “new now”. Remote work and virtual meetings, supported by increased digital readiness: In the new now, the bionic organization will emerge with a new operating model and robust digital backbone. A higher focus on well-being within and outside the organization: Employees’ physical and mental health become a priority, supported by open communication, empathy from leadership regarding personal commitments, as well as social engagement of companies and a purpose driven culture.

April 21, 16:00-17:15 CET

THE HEART OF BUSINESS: Leadership Principles for the Next Era of Capitalism

Hubert Joly

A year of unprecedented change has prompted leaders to rethink the purpose of business, and the public to expect more from them. While stakeholder capitalism sounds like the solution, many companies and leaders fear they can’t afford it, doubt its effectiveness, or are not sure where to begin and how to move forward—especially during a global crisis.

In an exclusive fireside chat with TCG Summit’s conference host Declan Curry, Hubert Joly – former CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround – unveils his personal philosophy to achieving extraordinary outcomes for all stakeholders by putting purpose and people first.

About Hubert Joly

Hubert Joly is best known as the former chairman and CEO of Best Buy. During his time there, he and his team rebuilt the company into one of the nation’s favorite employers, a sustainability leader, and an innovator, vastly increasing customer satisfaction and dramatically growing the company’s stock price. His greatest achievement, however, may have been to make himself dispensable: he decided to step down as CEO in 2019 and as executive chairman in 2020, and pass the baton to a new generation of leaders.

Hubert Joly joined Best Buy in 2012 armed with no experience in retail but having successfully led a number of company transformations, both in his native France and in the United States. He has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron’s, and one of the top 10 CEOs in the United States by Glassdoor.

The conversation will be followed by a superb panel with distinguished global leaders from the TCG sector:

Hubert Joly

Hubert Joly

Former CEO,

Best Buy

Jonas Samuelson

Jonas Samuelson

CEO,

Electrolux

Stanislas de Gramont

Stanislas de Gramont

COO,

Groupe SEB

Carsten Olesen

Carsten Olesen

President Consumer Audio,

HARMAN International

March 11, 16:00 CET

CE outlook 2021: Bullish, bearish or just flat?

Panelists:

Danny Emmett

Danny Emmett

Chief Operating Officer,

AO World

Andreas Westgaard

Andreas Westgaard

Chief Commercial Officer,

Elkjop Nordic

Anna Ohlsson-Leijon

Anna Ohlsson-Leijon

CEO Business Area Europe, EVP, Electrolux

Stuart Blanch

Stuart Blanch

EMEA Consumer Sales Director, Intel

Norbert Herzog

Intro by: Norbert Herzog

Global Strategic Insights,

GfK

Contrary to initial expectations, 2020 was a good year for the TCG industry overall. Various categories experienced a real boom, with supply bottlenecks posing more of a challenge. In a survey conducted during the TCG Summit Leaders Talk in late October, participants were greatly looking forward to 2021, with nearly 80% seeing at least a 5% increase in sales in the first half of 2021 and half seeing that same increase continue in the second half of the year. In the meantime, new or extended lockdowns have been imposed in various countries due to the second wave. Initial figures at the beginning of the year show a mixed picture. What kind of year will 2021 be for TCG retail? Which areas or categories show the greatest potential? What are the biggest challenges facing TCG retailers and the wider industry in the coming months?

The second series of the TCG Summit Leaders Talk – 2020

TCG Summit Leaders Talk and TCG Award Ceremony

November 19, 15:40 CET

Selling in a new world – How click & mortar retailers can retain their customers

Panelists:

Sergio Leme

Sergio Leme

Chief Operating Officer,

Via Varejo (Casas Bahia), BR

John-Kalvin

John Kalvin

VP & GM Global

Consumer Sales, Intel

Lucas Perraudin

Lucas Perraudin

Head of AR/VR EMEA,

Facebook

ginthum-matthias

Matthias Ginthum

Chief Markets Officer,

Bosch Siemens Group

Jessica Distler

Intro by: Jessica Distler

Partner & MD,

BCG

Throughout this pandemic, we have experienced significant changes in the CE customer journey – on the one hand, an even more accelerated shift to online, and on the other hand, less in-store traffic and much more targeted shopping. These changes look set to evolve further throughout the second wave and new lockdown restrictions across Europe. While pure players have over proportionately benefitted from these shifts, click & mortar retailers must find new ways to adapt to changing shopping behaviors and engage with their customers. How can click & mortar retailers differentiate vs. pure players? What superior experiences and services can they offer along the customer journey to retain their customers? And how can they translate these into an increasingly virtual world? What initiatives have click & mortar retailers already taken and how have they resonated with their customers? What other innovative ideas and opportunities are out there?

October 21, 16:00

Leadership in unique times

Panelists:

Remko Rijnders

Remko Rijnders

General Managing Director Benelux, MediaMarktSaturn

Regis Schultz

Regis Schultz

President Retail,

Al-Futtaim-Group, Dubai

Carsten Olesen

Carsten Olesen

President Consumer Audio, HARMAN International

stanislas-de-gramont

Stanislas de Gramont

COO,

Groupe SEB

Judith Wallenstein

Intro by: Judith Wallenstein

Senior Partner and MD,

BCG

For some years now, digital transformation has been at the top of the CEO’s to-do list. In these difficult times, digitization has not only accelerated, but new components have made the transformation even more complex. Thus, what exactly defines leadership today? How do CEOs ensure that their companies keep pace with the quantum leap of digitization? How must the operational business model be adjusted to the current situation? How to ensure that motivation, teamwork and innovation do not suffer when most employees currently work isolated from home? How can leaders ensure their company continues to attract new talent and how can new talent be retained in the long term? What other leadership qualities are required in the age of Covid-19?

September 24, 14:00

Consumer demand and supply: navigating in partnership

Panelists:

John Olsen

John Olsen

Managing Director,

Euronics International

Oleg Muraviev

Oleg Muraviev

Commercial Director, M.Video/Eldorado Group

Emmanuel Fromont

Emmanuel Fromont

Corporate VP, President EMEA, Acer

Michael McLaughlin

Intro by: Michael McLaughlin

VP Global Retail,

GfK

We look back on the unique first half of the year and provide an outlook for the coming months. While many industries in the retail sector have experienced strong declines in sales, the TCG industry has proven to be very robust in times of home working and “cocooning”, with very high sales growth in selective categories. How long will the “hype” in these product segments last? Is a decline expected in the new year? How can retail and industry correctly assess consumer demand and ensure that the relevant goods will be available in the right place at the right time? Are there any best practice examples of how retail and industry have worked together successfully? What could even closer coordination and cooperation look like?

The first series of the TCG Summit Leaders Talk – 2020

July 16, 14:00

Customer service in a new era

Panelists:

Bulent Gurcan

Bulent Gurcan

CEO,
Teknosa

Regis Schultz

Regis Schultz

President Retail,

Al-Futtaim-Group, Dubai

Alessandro Stanzani

Alessandro Stanzani

former EVP ITCG,
Canon Europe

Peter Feld

Peter Feld

CEO,
GfK

We invite you to join the fourth “TCG Summit Leaders Talk”. This will conclude our mini-series of leadership and strategy discussions. Our first “TCG Summit Leaders Talk” collated the latest information and strategies for trading under lockdown. The second developed ideas on how to draw customers back to the shop floor. The third considered strategies for success while online share is rising while net margins are decreasing. This fourth and final “TCG Summit Leaders Talk” will return our focus to the customer. What will be the winning interactions and customer services in the new era, after Coronavirus? Will new tools such as “Live Video Shopping” enhance the customer experience in the future? Which other adjustments will be essential to build up the customer journey?

June 18, 14:00

Online share up, net margin down. Now what?

Panelists:

Anne-Laure Feldkircher

Anne-Laure Feldkircher

Group Strategy and M&A Director, Fnac Darty

Karl Trautmann

Karl Trautmann

Member of the Management Board, ElectronicPartner

Anna Ohlsson-Leijon

Anna Ohlsson-Leijon

CEO Business Area Europe, EVP, Electrolux

Thierry Gadou

Thierry Gadou

President and CEO,
SES-imagotag

Online share up, net margin down! Covid-19 and related lockdowns in most European countries have led to a dramatic increase in online purchases in all markets. More traditional electrical retailers who have taken years to gradually increase their e-commerce businesses all of a sudden doubled their online sales in only a couple of weeks. This has been a big step forward. While it will be expected this online share will decrease again after the Covid period, it is foreseeable that it will still be considerably higher than before the pandemic. This development will likely have an impact on the margin side. Some experts predict that the TCG sector will lose up to 3% points in margin due to the shift towards the online channel. Consumers already trade down and avoid premium products when shopping online. The trend will drive a substantially negative mix effect on average product margins. This will affect click&brick retailers as well as brands.

May 14, 14:00

Gone forever? How to drive consumers back to the shop floor (and get them buying)?

Panelists:

Remko Rijnders

Remko Rijnders

VP Intl. Procurement & CCO Germany, MediaMarktSaturn

Antreas Athanassopoulos

Antreas Athanassopoulos

Chief Customer Officer & CEO Financial Services, Dixons Carphone

Cyril Buxtorf

Cyril Buxtorf

EVP EMEA,

Groupe SEB

Stuart Blanch

Stuart Blanch

EMEA Consumer Sales Director, Intel

Covid-19 and the subsequent lockdown in many countries has led to significant increases in online sales. Occasional online shoppers have become frequent online users and former “pure offline” buyers have “discovered” the convenience of e-commerce. As many countries enter phase two with stores opening again, will consumer behavior be the same as before the crisis? Will consumers return to the stores and, if so, how will they feel about wearing masks and complying with social distancing while walking through the aisles? How long will consumers be cautious? Will they purchase much more online and try to avoid unnecessary store visits? What will become of the store as an experience center? What does this all mean for electrical retailers with physical stores as their core in their ecosystem vs. pure players? And what will it mean for brands?

April 23, 16:00

Covid-19 and lockdown: Navigating CE retail in critical times

Panelists:

Hans Carpels

President,
Euronics International

Enrique Fernandez

Group CEO, M.Video/Eldorado

Jonas-Samuelson

Jonas Samuelson

CEO,
Electrolux

Carsten Olesen

Carsten Olesen

President Consumer Audio, HARMAN International

How has consumer behavior changed since the start of the pandemic? How has supply been affected? What can we learn from first-affected countries such as China, South Korea or Italy? What government bans or restrictions are currently in place across Europe? Which countries are planning on relaxing the restrictions? What concrete actions are electrical retailers who predominantly rely on revenue from physical stores taking in order to secure at least a minimum revenue to survive this period? When will tech stores be allowed to open again? And if they open, will they be operating as usual from day one or will there be “restricted” sales in the first phase?

May 14, 14:00

Gone forever? How to drive consumers back to the shop floor (and get them buying)?

Panelists: Remko Rijnders, VP Intl. Procurement & CCO Germany, MediaMarktSaturn; Antreas Athanassopoulos, Chief Customer Officer & CEO Financial Services, Dixons Carphone; Cyril Buxtorf, EVP EMEA, Groupe SEB; Stuart Blanch, EMEA Consumer Sales Director, Intel

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Covid-19 and the subsequent lockdown in many countries has led to significant increases in online sales. Occasional online shoppers have become frequent online users and former “pure offline” buyers have “discovered” the convenience of e-commerce. As many countries enter phase two with stores opening again, will consumer behavior be the same as before the crisis? Will consumers return to the stores and, if so, how will they feel about wearing masks and complying with social distancing while walking through the aisles? How long will consumers be cautious? Will they purchase much more online and try to avoid unnecessary store visits? What will become of the store as an experience center? What does this all mean for electrical retailers with physical stores as their core in their ecosystem vs. pure players? And what will it mean for brands?

Remko Rijnders

Remko Rijnders

Antreas Athanassopoulos

Antreas Athanassopoulos

Cyril Buxtorf

Cyril Buxtorf

Stuart Blanch

Stuart Blanch

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