TCG Summit Leaders Talk

Converting challenges into opportunities

The TCG Summit Leaders Talk is an online platform where top executives from the CE sector from EMEA meet for a focused panel discussion on a specific and relevant topic.

  • Each session will feature four panelists who are top leaders from the TCG industry across EMEA
  • The TCG Summit Leaders Talk will take place in autumn/winter with the aim to provide an important discussion channel until the next TCG Summit in April 2021
  • Each session will start with a thought leadership presentation by an expert
  • Attendees are exclusively senior managers and we encourage them to actively participate by submitting questions to the panelists
  • Attendance is free of charge

The second series of the TCG Summit Leaders Talk will start in September 2020. Dates and panelists to be announced in due course.

The first series of the TCG Summit Leaders Talk

July 16, 14:00

Customer service in a new era

Panelists:

Bulent Gurcan

Bulent Gurcan

CEO, Teknosa

Regis Schultz

Regis Schultz

President Retail, Al-Futtaim-Group, Dubai

Alessandro Stanzani

Alessandro Stanzani

former EVP ITCG,
Canon Europe

Peter Feld

Peter Feld

CEO, GfK

We invite you to join the fourth “TCG Summit Leaders Talk”. This will conclude our mini-series of leadership and strategy discussions. Our first “TCG Summit Leaders Talk” collated the latest information and strategies for trading under lockdown. The second developed ideas on how to draw customers back to the shop floor. The third considered strategies for success while online share is rising while net margins are decreasing. This fourth and final “TCG Summit Leaders Talk” will return our focus to the customer. What will be the winning interactions and customer services in the new era, after Coronavirus? Will new tools such as “Live Video Shopping” enhance the customer experience in the future? Which other adjustments will be essential to build up the customer journey?

June 18, 14:00

Online share up, net margin down. Now what?

Panelists:

Anne-Laure Feldkircher

Anne-Laure Feldkircher

Group Strategy and M&A Director, Fnac Darty

Karl Trautmann

Karl Trautmann

Member of the Management Board, ElectronicPartner

Anna Ohlsson-Leijon

Anna Ohlsson-Leijon

CEO Business Area Europe, EVP, Electrolux

Thierry Gadou

Thierry Gadou

President and CEO,
SES-imagotag

Online share up, net margin down! Covid-19 and related lockdowns in most European countries have led to a dramatic increase in online purchases in all markets. More traditional electrical retailers who have taken years to gradually increase their e-commerce businesses all of a sudden doubled their online sales in only a couple of weeks. This has been a big step forward. While it will be expected this online share will decrease again after the Covid period, it is foreseeable that it will still be considerably higher than before the pandemic. This development will likely have an impact on the margin side. Some experts predict that the TCG sector will lose up to 3% points in margin due to the shift towards the online channel. Consumers already trade down and avoid premium products when shopping online. The trend will drive a substantially negative mix effect on average product margins. This will affect click&brick retailers as well as brands.

May 14, 14:00

Gone forever? How to drive consumers back to the shop floor (and get them buying)?

Panelists:

Remko Rijnders

Remko Rijnders

VP Intl. Procurement & CCO Germany, MediaMarktSaturn

Antreas Athanassopoulos

Antreas Athanassopoulos

Chief Customer Officer & CEO Financial Services, Dixons Carphone

Cyril Buxtorf

Cyril Buxtorf

EVP EMEA, Groupe SEB

Stuart Blanch

Stuart Blanch

EMEA Consumer Sales Director, Intel

Covid-19 and the subsequent lockdown in many countries has led to significant increases in online sales. Occasional online shoppers have become frequent online users and former “pure offline” buyers have “discovered” the convenience of e-commerce. As many countries enter phase two with stores opening again, will consumer behavior be the same as before the crisis? Will consumers return to the stores and, if so, how will they feel about wearing masks and complying with social distancing while walking through the aisles? How long will consumers be cautious? Will they purchase much more online and try to avoid unnecessary store visits? What will become of the store as an experience center? What does this all mean for electrical retailers with physical stores as their core in their ecosystem vs. pure players? And what will it mean for brands?

April 23, 16:00

Covid-19 and lockdown: Navigating CE retail in critical times

Panelists:

Hans Carpels

President,
Euronics International

Enrique Fernandez

Group CEO, M.Video/Eldorado

Jonas-Samuelson

Jonas Samuelson

CEO, Electrolux

Carsten Olesen

Carsten Olesen

President Consumer Audio, HARMAN International

How has consumer behavior changed since the start of the pandemic? How has supply been affected? What can we learn from first-affected countries such as China, South Korea or Italy? What government bans or restrictions are currently in place across Europe? Which countries are planning on relaxing the restrictions? What concrete actions are electrical retailers who predominantly rely on revenue from physical stores taking in order to secure at least a minimum revenue to survive this period? When will tech stores be allowed to open again? And if they open, will they be operating as usual from day one or will there be “restricted” sales in the first phase?

May 14, 14:00

Gone forever? How to drive consumers back to the shop floor (and get them buying)?

Panelists: Remko Rijnders, VP Intl. Procurement & CCO Germany, MediaMarktSaturn; Antreas Athanassopoulos, Chief Customer Officer & CEO Financial Services, Dixons Carphone; Cyril Buxtorf, EVP EMEA, Groupe SEB; Stuart Blanch, EMEA Consumer Sales Director, Intel

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More details

Covid-19 and the subsequent lockdown in many countries has led to significant increases in online sales. Occasional online shoppers have become frequent online users and former “pure offline” buyers have “discovered” the convenience of e-commerce. As many countries enter phase two with stores opening again, will consumer behavior be the same as before the crisis? Will consumers return to the stores and, if so, how will they feel about wearing masks and complying with social distancing while walking through the aisles? How long will consumers be cautious? Will they purchase much more online and try to avoid unnecessary store visits? What will become of the store as an experience center? What does this all mean for electrical retailers with physical stores as their core in their ecosystem vs. pure players? And what will it mean for brands?

Remko Rijnders

Remko Rijnders

Antreas Athanassopoulos

Antreas Athanassopoulos

Cyril Buxtorf

Cyril Buxtorf

Stuart Blanch

Stuart Blanch

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