TCG Summit Leaders Talk
The TCG Summit Leaders Talk is an online platform where top executives from the CE sector from EMEA meet for a focused panel discussion on a specific and relevant topic.
- Each session features four panelists who are top leaders from the TCG industry across EMEA
- Each session starts with a thought leadership presentation by an expert
- Attendees are exclusively senior managers and we encourage them to actively participate by submitting questions to the panelists
- Attendance is free of charge
The third series of the TCG Summit Leaders Talk – 2021
June 2, 16:00 CET
Panelists:
Bracken Darrell
CEO,
Logitech
Tiffany Foucault
Chief HR Officer,
Fnac Darty
Paula Coughlan
Chief People Officer,
Dixons Carphone
Bulent Gurcan
CEO,
Teknosa
Intro by: Rainer Strack
Senior Partner & MD,
BCG
The pandemic has taught millions of people around the world that they can do their jobs effectively without ever setting foot in an office. For most of them, that lesson will carry into the future – and organizations must look at the “new now”. Remote work and virtual meetings, supported by increased digital readiness: In the new now, the bionic organization will emerge with a new operating model and robust digital backbone. A higher focus on well-being within and outside the organization: Employees’ physical and mental health become a priority, supported by open communication, empathy from leadership regarding personal commitments, as well as social engagement of companies and a purpose driven culture.
April 21, 16:00-17:15 CET
A year of unprecedented change has prompted leaders to rethink the purpose of business, and the public to expect more from them. While stakeholder capitalism sounds like the solution, many companies and leaders fear they can’t afford it, doubt its effectiveness, or are not sure where to begin and how to move forward—especially during a global crisis.
In an exclusive fireside chat with TCG Summit’s conference host Declan Curry, Hubert Joly – former CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround – unveils his personal philosophy to achieving extraordinary outcomes for all stakeholders by putting purpose and people first.
Hubert Joly is best known as the former chairman and CEO of Best Buy. During his time there, he and his team rebuilt the company into one of the nation’s favorite employers, a sustainability leader, and an innovator, vastly increasing customer satisfaction and dramatically growing the company’s stock price. His greatest achievement, however, may have been to make himself dispensable: he decided to step down as CEO in 2019 and as executive chairman in 2020, and pass the baton to a new generation of leaders.
Hubert Joly joined Best Buy in 2012 armed with no experience in retail but having successfully led a number of company transformations, both in his native France and in the United States. He has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron’s, and one of the top 10 CEOs in the United States by Glassdoor.
The conversation will be followed by a superb panel with distinguished global leaders from the TCG sector:
Hubert Joly
Former CEO,
Best Buy
Jonas Samuelson
CEO,
Electrolux
Stanislas de Gramont
COO,
Groupe SEB
Carsten Olesen
President Consumer Audio,
HARMAN International
March 11, 16:00 CET
Panelists:
Danny Emmett
Chief Operating Officer,
AO World
Andreas Westgaard
Chief Commercial Officer,
Elkjop Nordic
Anna Ohlsson-Leijon
CEO Business Area Europe, EVP, Electrolux
Stuart Blanch
EMEA Consumer Sales Director, Intel
Intro by: Norbert Herzog
Global Strategic Insights,
GfK
Contrary to initial expectations, 2020 was a good year for the TCG industry overall. Various categories experienced a real boom, with supply bottlenecks posing more of a challenge. In a survey conducted during the TCG Summit Leaders Talk in late October, participants were greatly looking forward to 2021, with nearly 80% seeing at least a 5% increase in sales in the first half of 2021 and half seeing that same increase continue in the second half of the year. In the meantime, new or extended lockdowns have been imposed in various countries due to the second wave. Initial figures at the beginning of the year show a mixed picture. What kind of year will 2021 be for TCG retail? Which areas or categories show the greatest potential? What are the biggest challenges facing TCG retailers and the wider industry in the coming months?
The second series of the TCG Summit Leaders Talk – 2020
TCG Summit Leaders Talk and TCG Award Ceremony
November 19, 15:40 CET
Panelists:
Sergio Leme
Chief Operating Officer,
Via Varejo (Casas Bahia), BR
John Kalvin
VP & GM Global
Consumer Sales, Intel
Lucas Perraudin
Head of AR/VR EMEA,
Matthias Ginthum
Chief Markets Officer,
Bosch Siemens Group
Intro by: Jessica Distler
Partner & MD,
BCG
Throughout this pandemic, we have experienced significant changes in the CE customer journey – on the one hand, an even more accelerated shift to online, and on the other hand, less in-store traffic and much more targeted shopping. These changes look set to evolve further throughout the second wave and new lockdown restrictions across Europe. While pure players have over proportionately benefitted from these shifts, click & mortar retailers must find new ways to adapt to changing shopping behaviors and engage with their customers. How can click & mortar retailers differentiate vs. pure players? What superior experiences and services can they offer along the customer journey to retain their customers? And how can they translate these into an increasingly virtual world? What initiatives have click & mortar retailers already taken and how have they resonated with their customers? What other innovative ideas and opportunities are out there?
October 21, 16:00
Panelists:
Remko Rijnders
General Managing Director Benelux, MediaMarktSaturn
Regis Schultz
President Retail,
Al-Futtaim-Group, Dubai
Carsten Olesen
President Consumer Audio, HARMAN International
Stanislas de Gramont
COO,
Groupe SEB
Intro by: Judith Wallenstein
Senior Partner and MD,
BCG
For some years now, digital transformation has been at the top of the CEO’s to-do list. In these difficult times, digitization has not only accelerated, but new components have made the transformation even more complex. Thus, what exactly defines leadership today? How do CEOs ensure that their companies keep pace with the quantum leap of digitization? How must the operational business model be adjusted to the current situation? How to ensure that motivation, teamwork and innovation do not suffer when most employees currently work isolated from home? How can leaders ensure their company continues to attract new talent and how can new talent be retained in the long term? What other leadership qualities are required in the age of Covid-19?
September 24, 14:00
Panelists:
John Olsen
Managing Director,
Euronics International
Oleg Muraviev
Commercial Director, M.Video/Eldorado Group
Emmanuel Fromont
Corporate VP, President EMEA, Acer
Intro by: Michael McLaughlin
VP Global Retail,
GfK
We look back on the unique first half of the year and provide an outlook for the coming months. While many industries in the retail sector have experienced strong declines in sales, the TCG industry has proven to be very robust in times of home working and “cocooning”, with very high sales growth in selective categories. How long will the “hype” in these product segments last? Is a decline expected in the new year? How can retail and industry correctly assess consumer demand and ensure that the relevant goods will be available in the right place at the right time? Are there any best practice examples of how retail and industry have worked together successfully? What could even closer coordination and cooperation look like?
The first series of the TCG Summit Leaders Talk – 2020
July 16, 14:00
Panelists:
Bulent Gurcan
CEO,
Teknosa
Regis Schultz
President Retail,
Al-Futtaim-Group, Dubai
Alessandro Stanzani
former EVP ITCG,
Canon Europe
Peter Feld
CEO,
GfK
We invite you to join the fourth “TCG Summit Leaders Talk”. This will conclude our mini-series of leadership and strategy discussions. Our first “TCG Summit Leaders Talk” collated the latest information and strategies for trading under lockdown. The second developed ideas on how to draw customers back to the shop floor. The third considered strategies for success while online share is rising while net margins are decreasing. This fourth and final “TCG Summit Leaders Talk” will return our focus to the customer. What will be the winning interactions and customer services in the new era, after Coronavirus? Will new tools such as “Live Video Shopping” enhance the customer experience in the future? Which other adjustments will be essential to build up the customer journey?
June 18, 14:00
Panelists:
Anne-Laure Feldkircher
Group Strategy and M&A Director, Fnac Darty
Karl Trautmann
Member of the Management Board, ElectronicPartner
Anna Ohlsson-Leijon
CEO Business Area Europe, EVP, Electrolux
Thierry Gadou
President and CEO,
SES-imagotag
Online share up, net margin down! Covid-19 and related lockdowns in most European countries have led to a dramatic increase in online purchases in all markets. More traditional electrical retailers who have taken years to gradually increase their e-commerce businesses all of a sudden doubled their online sales in only a couple of weeks. This has been a big step forward. While it will be expected this online share will decrease again after the Covid period, it is foreseeable that it will still be considerably higher than before the pandemic. This development will likely have an impact on the margin side. Some experts predict that the TCG sector will lose up to 3% points in margin due to the shift towards the online channel. Consumers already trade down and avoid premium products when shopping online. The trend will drive a substantially negative mix effect on average product margins. This will affect click&brick retailers as well as brands.
May 14, 14:00
Panelists:
Remko Rijnders
VP Intl. Procurement & CCO Germany, MediaMarktSaturn
Antreas Athanassopoulos
Chief Customer Officer & CEO Financial Services, Dixons Carphone
Cyril Buxtorf
EVP EMEA,
Groupe SEB
Stuart Blanch
EMEA Consumer Sales Director, Intel
Covid-19 and the subsequent lockdown in many countries has led to significant increases in online sales. Occasional online shoppers have become frequent online users and former “pure offline” buyers have “discovered” the convenience of e-commerce. As many countries enter phase two with stores opening again, will consumer behavior be the same as before the crisis? Will consumers return to the stores and, if so, how will they feel about wearing masks and complying with social distancing while walking through the aisles? How long will consumers be cautious? Will they purchase much more online and try to avoid unnecessary store visits? What will become of the store as an experience center? What does this all mean for electrical retailers with physical stores as their core in their ecosystem vs. pure players? And what will it mean for brands?
April 23, 16:00
Panelists:
Hans Carpels
President,
Euronics International
Enrique Fernandez
Group CEO, M.Video/Eldorado
Jonas Samuelson
CEO,
Electrolux
Carsten Olesen
President Consumer Audio, HARMAN International
How has consumer behavior changed since the start of the pandemic? How has supply been affected? What can we learn from first-affected countries such as China, South Korea or Italy? What government bans or restrictions are currently in place across Europe? Which countries are planning on relaxing the restrictions? What concrete actions are electrical retailers who predominantly rely on revenue from physical stores taking in order to secure at least a minimum revenue to survive this period? When will tech stores be allowed to open again? And if they open, will they be operating as usual from day one or will there be “restricted” sales in the first phase?
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