Download summit presentations

We would like to thank you sincerely for your presence at the 7th TCG Summit and hope that the conference was beneficial to you. Please find hereafter the presentations which have been authorized by the individual speakers.

Michael McLaughlin

VP Retail, GfK
Topic: Evolving behaviors – same consumer? Disruption and acceleration of trends asks for new approaches to meet ...

Markus Hepp

Managing Director & Senior Partner, BCG
Topic: Raising the bar – how to get even closer to your customer in the new reality With the COVID-19 crisis slowly starting to fade a new reality is unfolding across the ...

Jon Stine

Executive Director, Open Voice Network
Topic: Voice assistance – your new battle for shoppers and data Voice assistance is now re-shaping the relationship between shoppers ...

Gregor Ulitzka

Director EU Supply Chain Programs, Amazon Europe
Topic: Customers are key and speed matters – how to keep customer promises in disrupted times Amazon strives to be the most customer-centric company. This means that ...

Hakan Bulgurlu

CEO, Arcelik
Topic: Sustainability and purpose-oriented growth A leading businessman and environmentalist, Hakan Bulgurlu takes a deep ...

Andrea Scozzoli

Chief Corporate Development, Unieuro, & President, Aires
Topic: Stronger collaboration between retail and industry to boost efficiency EDIEL is a retail-industry co-project aimed at standardizing EDI ...

Dr. Martin Schulte

Partner & Global Sector Leader, Consumer Durables, Oliver Wyman
Topic: Magnetic consumer relationships in Asia: new standards for the Western world? Mastering consumer engagement has become the recipe for success across ...

Carsten Olesen

President Consumer Audio, HARMAN International
Topic: How leading a business has evolved because of COVID-19 If the business world learned anything from the global pandemic, it underscored ...

Stejara Pircan

VP Electronics & Consumables, eMAG
Topic: Customer engagement through technology-driven approach The COVID-19 crisis forced customers to adopt a digital-first life and tested the ...

Hans Carpels

President, Euronics International
Topic: The European Consumer Electronics Retail Council