Andrea Gisle-Joosen
Independent Non-Executive Director, Board of Directors, Dixons Carphone plc –
Topic: Wowing the customer in an omnichannel world
Typically boards of directors have been focusing on the strategy and financial solidity of the company. Nowadays however, the focus is shifting to more in depth understanding of the business itself, its customers, employees and the sustainability of the business model. What kind of benefits is the business bringing to its customers and how will the business attract the right competencies for the future?
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