(Reuters) – German consumer electronics retailer Ceconomy will become the largest shareholder in French
17th July 2017 – More consumers are prepared to buy smart home products in the next 12 months
In recent years, we’ve developed into a pioneer of digitalisation in the retail sector, but we can’t afford to rest on our laurels. Instead, we must constantly ask ourselves: “What offering or product will be the next game-changer? And what services will it require?”
A mix of permanent change of customer demands, the use of rather short-lived digital applications in order to meet the customer’s requirements in combination with totally new product worlds mean there is no one single challenge.
Our business will be challenged by the emergence of utility and telco providers entering the connected home devices market.
As Retail continues to struggle with its promise to provide a truly satisfying customer experience we are all trying hard to push boundaries: with even smarter CRM measures and personalization tactics. We are preparing to use artificial intelligence to try to differentiate from competitors. We want to increase basket size and build customer loyalty. But what if we are only focusing on parts of the problem? Having the privilege of being part of this Think Tank; I venture the thesis that our mission is not only to try to reimagine the customer experience but to rethink retail. Let’s have a look at the three key actors in this triangular motion which drive our business – Suppliers, Retailers and Customers: Analyzing natural dependencies and possibly unexploited potentials whilst extending my questioning about the future role of selling hardware as an end in itself – or we can rethink it as an vehicle for the true demand of our customers: Content and Services & Solutions.
How can physical retail thrive in a technology obsessed world?
What makes TCG Retailers attractive to the investment community?